General Manager

3 weeks ago

Columbus, United States Middletown Management Inc Full time $110,000 - $140,000
Job DescriptionJob Description

JOB TITLE: General Manager

DEPARTMENT: Operations

SUPERVISOR TITLE: Director of Operations

**This position requires previous FULL-SERVICE hotel experience**

**Ideal candidate will have previous experience with dual branded property**

**This property is 144 standard guest rooms and 96 all-suite rooms with a franchised restaurant, including 10,000 sq.ft. of banquet space**

Job Description/Summary: Responsible for the overall success of the hotel,

meeting or exceeding planned objectives for revenue and profit, and ensuring

guest satisfaction and product quality standards are met. Manages all areas of the

hotel following brand standards to achieve a friendly atmosphere of

superior guest service and product quality. Provides exemplary performance for

staff to follow.

ESSENTIAL JOB FUNCTIONS:

GUEST RELATIONS

  • Ensure that departments achieve or exceed guest’s service expectations.
  • Take proactive approaches when dealing with guest concerns.
  • Extend professionalism and courtesy to guests at all times.
  • Be readily available/approachable for all guests.
  • Become involved in the community and/or government affairs.

ASSOCIATE TEAM

  • Communicate all goals and results with associates.
  • Promote teamwork and associate morale.
  • Lead by example demonstrating self-confidence, energy, and enthusiasm.
  • Motivate and encourage staff to solve guest and associate related concerns.
  • Communicate career opportunities to team leaders and associates.
  • Recognize good team performance continuously through reward

and recognition programs.

  • Assist team leaders in meeting and exceeding established goals.
  • Meet semi-annually with staff on a one-to-one basis.
  • Conduct monthly reward and recognition meeting celebrating goal and

associate achievements.

  • Ensure all staff participates in Brand programs.
  • Promote empowerment by recognizing team members that make decisions.
  • Develop cross-training opportunities throughout the hotel.
  • Assist assistant general manager/team leaders in understanding GSS

results, developing game plans to attack need areas and expand on strengths.

  • Post GSS reports every month for all associates to review.
  • Conduct one-on-ones with the assistant general manager, team leaders, and team

members weekly.

  • Provide service training every quarter. Utilizing corporate training resources.
  • Ensure orientations for new team members are thorough and complete in a
  • timely fashion.

FINANCIAL


  • Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
  • Comply with all corporate accounting procedures.
  • Develop annual budget and capital expenditure plans.
  • Maximize revenue through Yield Management and inventory control systems.


  • Aggressively minimize accident, workmen’s compensation, and unemployment claims and resulting costs.
  • Utilize budgets to teach assistant general manager and team supervisors to

understand financial objectives. Balancing costs with associates/guest's satisfaction.

  • Oversee all accounting functions, including, but not limited to, accounts

payable, accounts receivable, petty cash, payroll, and ordering procedures.

SALES AND MARKETING

  • Weekly meetings with the Director of Sales and Sales Managers.
  • Implement and encourage hotel participation in corporate national sales and

marketing programs.

  • Communicate competitive market conditions to team supervisors and Regional Management.
  • Review room inventory controls and selling strategies daily.
  • Continually solicit new business for the hotel.
  • Monitor group block and direct bill processes.
  • Networking during breakfast and social hours to assist sales in uncovering

new business leads.

  • Stay current on local market conditions.
  • Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan.

OPERATIONS

  • Perform hands-on duties as needed to deliver guest services.
  • Provide a safe working environment.
  • Responsible for accident prevention programs.
  • Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas

meet sanitation and cleanliness standards.

  • Coordinate preventive maintenance and general clean program so that guest

satisfaction goals are attained.

  • Certified in food handling.
  • Analyze and implement actions using the Systems for management

indicators on a daily/weekly basis.

  • Attend all regional training seminars as outlined in key success factors.
  • Coordinate suite care programs (including general cleans). Identifying trends

and making recommendations for improvements

  • Assist/teach team supervisors scheduling against guests and hours per

occupied room goals. Look for potential need times during the week.

  • Ensure the cross-training of all associates.

ADMINISTRATIVE

  • Promote Open Door policies.
  • Interview and select potential new hires.
  • Ensure property hiring practices comply with I-9, ADA, and EEO requirements

    and strive for a culturally diverse workplace.

  • Use constructive coaching and counseling when addressing associates

concerns.

  • Maintain current licenses and permits as prescribed by local, state and

federal agencies.

  • Have working knowledge of all corporate brand manuals.
  • Scheduling of management team includes coverage of weekend and evening

hours.

  • Pursue additional personal development.
  • Carry out all reasonable requests of which you are capable of performing.
  • With input from the team supervisors, conduct reviews in a timely fashion.

Additional Responsibilities:

  • Any other duties assigned by Supervisor

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