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Customer Service Representative

2 months ago

Lake Zurich, United States Nick Lowry - State Farm Agent Full time $35,000 - $40,000
Job DescriptionJob DescriptionROLE DESCRIPTION:
Are you a tough as nails, seasoned customer service rep with a history in collections? Then Nick Lowry State Farm is on the hunt for you
As our customer service rep you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, notetaking, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
  • Experience in collections -required
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Exceptional notetaking
BENEFITS:
  • 4 day (32hr) work week
  • Salary plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health benefits