National 988 Backup Crisis Contact Call Specialist

2 weeks ago

Oklahoma City, United States HeartLine, Inc. Full time
Job DescriptionJob DescriptionDescription:

HeartLine provides 24/7 support to individuals and families with a primary focus to de-escalate crisis situations presented via phone, text and chat services. Situations can range from relationship struggles, parenting issues, child abuse, anxiety, depression to suicidal thoughts and suicide attempts in progress. Specialists assess caller needs, provide information about or linkage with appropriate service providers, offer advocacy assistance when required, and follow-up, as assigned, to ensure that the individual’s needs are met.


JOB RESPONSIBILITIES:

· Responds to the National Suicide Prevention Lifeline calls and provide emotional support, assessment, crisis intervention, and treatment/support referrals to individuals in a consistent and non-judgmental manner.

· Consistently and accurately assess each contact for suicide risk following assessment protocols and practices; provide adequate and relevant safety/action planning for each contact.

· Offer and provide follow-up services to individuals at risk of suicide, suicide loss survivors, or third-party contacts.

· Gather information about the circumstances that precipitated the call and the caller’s specific needs for assistance.

· Serve as a mandated reporter in cases of suspected abuse.

· Follow through on imminent risk assessments to assure emergency contact is made and confirm outcomes or re-engage as instructed using the ASIST model.

· Maintain confidentiality of all contacts adhering to HeartLine’s policies and procedures.

· Complete required HeartLine paperwork, including the recording of all calls in the resource database accordingly.

· Utilize supervisory consultation for guidance, support, or debriefing as needed.

· Attend in-services and continuing education events to improve skills and be alerted to changes in policies or procedures.

· Actively participate in HeartLine’s community disaster/emergency response plan.

Requirements:

· High School diploma or some college preferred.

· Experience in mental health, crisis intervention, counseling, psychology, a loss survivor, working with youth or LGBTQA, or community non-profit a plus.

· Reliable with a willingness to work flexible hours, including overnight shifts, holidays, weekends, and change as needed according to coverage needs.

· Must have the ability to work independently with confidence, as well as work as an integral part of a team of professionals.


REQUIRED SKILLS AND ABILITIES:

· Excellent communication skills

· Excellent computer literacy

· Self-starter

· Effective time management

· Compassionate and nonjudgmental while assisting callers with diverse and complex needs.

· Ability to handle and manager stress due to scope and type of calls that may be received.

· Physically able to lift 20 pounds, bend/stoop

· Sit for long periods of time, talk on the telephone



WORK ENVIRONMENT:

This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards.


HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done.


The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.


The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed.


Available shift 11pm - 7am.


Contents may be subject to change to meet the needs of the organization.

  • Crisis Support Specialist

    1 week ago

    Oklahoma City, United States Oklahoma Mental Health Council Full time

    SUMMARY Provides support to staff in Crisis Unit. May include assisting with groups, monitoring unit for safety, paperwork, cooking and cleaning. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES * Assists nurses with various group/individual activities, including set up and clean up * Listens and responds effectively to consumers, reports observations to nurse...

  • Crisis Support Specialist

    2 weeks ago

    Oklahoma City, United States Oklahoma Mental Health Council dba Red Rock Behavioral Health Services Full time

    SUMMARY Provides support to staff in Crisis Unit. May include assisting with groups, monitoring unit for safety, paperwork, cooking and cleaning. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Assists nurses with various group/individual activities, including set up and clean up Listens and responds effectively to consumers, reports observations to nurse for...

  • Crisis Support Specialist

    4 weeks ago

    Oklahoma City, United States Red Rock Behavioral Health Services Full time

    Job DescriptionJob DescriptionSUMMARYProvides support to staff in Crisis Unit. May include assisting with groups, monitoring unit for safety, paperwork, cooking and cleaning.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESAssists nurses with various group/individual activities, including set up and clean upListens and responds effectively to consumers, reports...

  • Crisis Services Specialist | PT | Weekends

    1 week ago

    Kansas City, United States Easter Seals Midwest Full time

    The Crisis Services Specialist provides daily assistance and supports to individuals in the Crisis Services Program who meet the criteria for access to crisis services due to critical need. This position utilizes applied behavior analysis techniques Specialist, Behavioral, Weekend, Support, Service, Healthcare, Education

  • Youth Outreach Crisis Clinician

    1 week ago

    Kansas City, United States Tri-County Mental Health Services Full time

    Youth Outreach Crisis Clinician Summary **Title:** Youth Outreach Crisis Clinician **ID:** 4794 **Department:** Youth Crisis Services **Salary Range:** N/A **Employment Status:** Full-time Description **POSITION SUMMARY** Provides direct clinical crisis intervention, assessment and referrals of at-risk youth. **ESSENTIAL DUTIES AND...

  • Crisis Services Specialist | FT | Day | Evening | Overnight

    1 week ago

    Kansas City, United States Easter Seals Midwest Full time

    The Crisis Services Specialist provides daily assistance and supports to individuals in the Crisis Services Program who meet the criteria for access to crisis services due to critical need. This position utilizes applied behavior analysis techniques Specialist, Behavioral, Overnight, Support, Service, Healthcare, Education

  • Business Banking Specialist

    3 weeks ago

    Oklahoma City, United States City National Bank Full time

    City National Bank and Trust Job title: Business Banking Specialist Status: Full time Description: Reports to the Chief Lending Officer. Full time position to assist in growing and developing the bank's business account relationships. Build and maintain business customer relationships by ensuring customers are utilizing bank products and services to best...

  • Physician / Internal Medicine / Oklahoma / Permanent / Part-time Backup Medical Director Opportunity

    1 month ago

    Oklahoma City, Oklahoma, United States Samuel Contract Staffing LLC Full time

    HelloI work with a plasma donation center in Oklahoma City, OK. We have an open position for a (MD/DO) Backup Medical Director to join us 4 hours a month.Paid Training provided. Competitive salary with Malpractice included.Employment Type Contracted Limited part timeCome and join us in our state of the art facilities in Oklahoma City, OK. This is a...

  • PRN Mobile Crisis Specialist I

    2 weeks ago

    Kansas City, United States University Health Full time

    If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site. Please log into myWORKDAY to search for positions and apply. PRN Mobile Crisis Specialist I TMC Truman Medical Centers Job Location UH Behavioral Health Kansas City, Missouri Department Community Mental...

  • Customer Contact Specialist

    5 days ago

    Sioux City, United States Vantage Point Solutions Inc Full time

    Customer Contact SpecialistJob Summary The Customer Contact Specialist's role is to educate customers on broadband services and discuss fiber placement and connection processes with owners of residential homes and small businesses. This role will be required to take detailed field records of the fiber placement plan and relay information to our Outside Plant...

  • Food Service Specialist

    1 week ago

    Oklahoma City, United States Oklahoma Department of Mental Health and Substance Abuse Services Full time

    Join our team and make a meaningful impact by becoming a valued member of our dynamic food services team at the Oklahoma County Crisis Intervention Center (OCCIC). Located in the heart of the metro area, our state-of-the-art facility is dedicated to providing care to high-risk individuals.We're currently seeking a friendly and diligent Food Service...

  • Food Service Specialist

    1 week ago

    Oklahoma City, United States Oklahoma Department of Mental Health and Substance Abuse Services Full time

    Job DescriptionJob DescriptionJoin our team and make a meaningful impact by becoming a valued member of our dynamic food services team at the Oklahoma County Crisis Intervention Center (OCCIC). Located in the heart of the metro area, our state-of-the-art facility is dedicated to providing care to high-risk individuals.We're currently seeking a friendly...

  • Media Relations Specialist

    2 weeks ago

    Oklahoma City, United States OU Health Full time

    Job DescriptionJob DescriptionIf you're excited about sourcing and telling meaningful stories about how OU Health is improving lives through healing and discovery, this is the team for you. We're seeking a passionate individual to add to our media and storytelling team. In this role, you will work with physicians, leaders and team members to find...

  • Physician / Internal Medicine / Oklahoma / Permanent / Part-time Backup Medical Director Opportunity

    1 month ago

    Oklahoma City, United States Samuel Contract Staffing LLC Full time

    Hello!I work with a plasma donation center in Oklahoma City, OK. We have an open position for a (MD/DO) Backup Medical Director to join us 4 hours a month.Paid Training provided. Competitive salary with Malpractice included.Employment Type - Contracted Limited part-timeCome and join us in our state-of-the-art facilities in Oklahoma City, OK. This is a...

  • AR Specialist

    3 days ago

    Oklahoma City, United States Addison Group Full time

    Job DescriptionJob DescriptionRole: AR Specialist Location: Moore, OK Pay Rate Range: $23- $26 /hourInternal Job ID: 10024678 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for an AR Specialist to join their team. Please contact us today to discuss this opportunity!Job...

  • AR Specialist

    2 days ago

    Oklahoma City, United States Addison Group Full time

    Job DescriptionJob DescriptionRole: AR Specialist Location: Moore, OK Pay Rate Range: $23- $26 /hourInternal Job ID: 10024678 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for an AR Specialist to join their team. Please contact us today to discuss this opportunity!Job...

  • Crisis Intervention Specialist

    1 week ago

    Iowa City, United States UnityPoint Health Full time

    POSITION SUMMARY Area of Interest: Behavioral Health – Non-Nursing;FTE/Hours per pay period: 0.1;Department: Crisis Services - GuideLink;Shift: PRN; AbbeHealth Services - is a regional nonprofit organization dedicated to providing mental health and aging services that help individuals achieve their optimum levels of independence and success.  Crisis...

  • Mobile Program Director

    4 weeks ago

    Egg Harbor City, United States NEMR Total HR Full time $85,000

    The Program Director provides 24/7 mobile community outreach services to adults in crisis, including mental health, substance use, and suicidal emergencies. Will be responsible for Atlantic, Cape May, and Cumberland counties.  Staff will dispatch to crises in teams of two, with a Crisis Response Specialist and a Peer Support Specialist, to provide...

  • Crisis Intervention Specialist

    1 week ago

    Iowa City, Iowa, United States UnityPoint Health Full time

    Overview: POSITION SUMMARY   Area of Interest: Behavioral Health – Non-Nursing; FTE/Hours per pay period: 0.1; Department: Crisis Services - GuideLink; Shift: PRN;   AbbeHealth Services - is a regional nonprofit organization dedicated to providing mental health and aging services that help individuals achieve their optimum levels of independence...

  • Customer Exp Specialist

    1 month ago

    Oklahoma City, United States INTEGRIS Health Full time

    INTEGRIS Health, Oklahoma’s largest not-for-profit health system has a great opportunity for a Customer Exp Specialist in Oklahoma City, OK. In this position, you’ll work with our SBO Shared Services team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live...