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HCM Account Specialist

2 months ago

Gilbert, United States Greenlink HCM Full time
Job DescriptionJob Description

Greenlink Human Capital Management has been a trusted provider of human capital solutions for over a decade. We leverage award-winning technology that integrates payroll, HR, benefits, time tracking, talent acquisition, and culture development. Our team is highly experienced and dedicated to putting clients first, which is why we are one of the fastest-growing independent solution providers.


OUR MISSION

Helping people reach their full potential by delivering exceptional employee experiences.


OUR VALUES

G.S.D. (Get S*** Done) - with purpose

Own It - Be accountable. Produce accurate and comprehensive results

Collaborate - Be transparent. Create an environment where we work together towards a common vision

Embrace Change - Think outside of the box. Be willing to adapt and grow


We are hiring an HCM Account Specialist


We want to chat with you if you are looking to collaborate with a team of conscientious, creative, and supportive people, and be part of an incredible workplace culture.


YOUR PERSONAL ATTRIBUTES

  • You view the company's goals as your own goals.
  • You are adaptable to a fast-paced environment.
  • You are comfortable communicating what is working well and what is not.

SUMMARY

The HCM Account Specialist is accountable and responsible providing quality service to our clients. This position contacts and assists clients in obtaining information for payroll processing and tax related issues; verifies totals, responds to/resolves client questions, problems and delivers quality customer service.


YOUR DUTIES WILL INCLUDE

  • Assists clients with the proper functioning and processing of payroll related things such as general ledger, time, garnishments, accrued time off policies, insurance, workers compensation and 401(k) deductions. Also assists clients with time clocks and reviews the downloaded information for completeness and accuracy; alerts the client to any discrepancies prior to processing
  • Makes client user changes as authorized by the client, i.e. new employee system access, reports on demand, changing bank account information, etc.
  • Receives new clients when handed off from Implementation Specialist
  • Escalates complex tax issues to Tax Specialist
  • Responds to escalated payroll, benefit or other ancillary functions from Customer Service Representatives
  • Provides training and guidance to Customer Service Representatives
  • Performs other duties or special projects as assigned

OFFICE SUITE SOFTWARE

  • Microsoft Suite (Outlook, Teams, Word, Excel, etc)
  • Salesforce
  • iSolved Payroll Platform
  • RingCentral

EDUCATION/EXPERIENCE

  • High School Diploma
  • Previous experience in a customer service center
  • Strong customer service skills, with a pro-active approach
  • Knowledge of general payroll principles, including payroll processing
  • iSolved experience a plus
  • Strong analytical and problem-solving skills
  • Excellent verbal and writing communication skills
  • Able to work in a fast-paced environment
  • Strong team player - able to jump in where needed
  • Open to change, and adherence to established processes
  • Prefer a candidate in the Phoenix/Gilbert/Mesa area
  • Hybrid work offered after completion of training, required to be in the office during the first 90 days of training

CERTIFICATES/LICENSES

  • PHR or CPP a plus

BENEFITS

  • 401 (k)
  • 401 (k) match
  • Health, dental and vision
  • FSA
  • HSA
  • ID Shield
  • Legal Shield
  • Flexible Time Off
  • Early Wage Access
  • Employee Assistance Plan
  • Supplemental Benefits
  • Paid Parental Leave

WE EMBRACE DIVERSITY

Greenlink Human Capital Management is an equal opportunity employer. At Greenlink, we believe that diversity is the secret ingredient to our success We are committed to creating a workplace where everyone feels they belong, no matter their race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other wonderfully unique trait.

Join us and be part of a team where differences are celebrated, ideas flow like a beautiful river, and everyone gets a chance to shine. Your unique self makes us stronger, smarter, and ready to conquer new heights together

We can't wait to see what amazing things you'll bring to our table