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Customer Service Representative

3 months ago

West Covina, United States NORTH Security Full time
Job DescriptionJob DescriptionSalary: $24.00

Job Title: Customer Service Representative

Location: West Covina, CA

Company: NORTH Security

Employment Type: Full-Time 

About Us: At NORTH Security, we pride ourselves on delivering exceptional service to our customers. We are a dynamic and growing company, committed to providing top-notch solutions in [industry or field]. Our team is passionate, supportive, and dedicated to making a difference in the lives of our customers. We are currently seeking a Customer Service Representative to join our team and help us continue to deliver outstanding service.

Job Summary: As a Customer Service Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and ensure that our customers have a positive experience with our company. The ideal candidate is a strong communicator, problem-solver, and is dedicated to providing excellent service.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, or chat.
  • Provide accurate information about products and services.
  • Resolve customer complaints by determining the cause of the problem and working with the appropriate teams to offer a solution.
  • Process orders, forms, applications, and requests.
  • Maintain customer accounts by recording and updating account information.
  • Assist with Human Resources
  • Follow up with customers to ensure satisfaction and resolve any outstanding issues.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Collaborate with team members and other departments to resolve customer issues.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Stay up-to-date with product knowledge, policies, and company procedures.

Qualifications:

  • High school diploma or equivalent (required); associate or bachelor’s degree (preferred).
  • Proven customer service experience or experience in a similar role.
  • Strong phone contact handling skills and active listening.
  • Excellent communication skills, both written and verbal.
  • Ability to multitask, prioritize, and manage time effectively.
  • Familiarity with CRM systems and practices.
  • Ability to work independently as well as part of a team.
  • Patience and ability to remain calm in stressful situations.
  • Problem-solving skills and a strong attention to detail.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for growth and career advancement.
  • A supportive and inclusive work environment.
  • Paid training and development programs.


Application Deadline: Open

NORTH Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.