Entry Level Customer Service Assistant

4 weeks ago


Miami, United States Icon V Full time
Job DescriptionJob Description

Job Title: Entry Level Customer Service Assistant

Company: Icon V


Location: Miami, FL

About Icon V:

Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients.

We are seeking a highly motivated and detail-oriented individual to join our team as an Entry Level Customer Service Assistant. This role offers a great opportunity for someone who is looking to start their career in a fast-paced and dynamic industry.


Responsibilities:

  • Assist customers with inquiries, issues, and concerns via phone, email, and chat
  • Provide product information and guidance to customers
  • Process orders, returns, and exchanges
  • Handle escalated customer complaints in a professional and efficient manner
  • Maintain accurate and up-to-date customer records
  • Collaborate with internal teams to resolve customer issues and ensure customer satisfaction
  • Assist with administrative tasks as needed

Requirements

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Attention to detail and high level of accuracy


Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off and holidays
  • Professional development opportunities



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