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Entry Level Customer Service Assistant

3 months ago

Miami, Florida, United States Creattix Talk Full time

Job Title: Entry Level Customer Service Assistant

Location: Miami, FL

Company: Creattix Talk

Job Description: We are seeking a motivated and enthusiastic individual to join our team as an Entry Level Customer Service Assistant. The successful candidate will play a crucial role in ensuring our customers receive outstanding support and assistance. This entry-level position offers an excellent opportunity to gain experience in the customer service field and grow within our company.

Key Responsibilities:

  1. Respond promptly and professionally to customer inquiries via phone, email, and live chat.
  2. Maintain detailed records of customer interactions and transactions.
  3. Collaborate with other team members to address customer concerns and improve service efficiency.
  4. Stay up-to-date on product knowledge and industry developments to better assist customers.
  5. Follow established procedures and guidelines to ensure consistency and quality in customer service delivery.
  6. Contribute to a positive and supportive work environment by actively participating in team meetings and training sessions.
  7. Assist in various administrative tasks as needed to support the customer service department.

Requirements:

  • High school diploma or equivalent.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills with a customer-focused approach.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Basic computer proficiency, including experience with Microsoft Office and CRM software.
  • Adaptability and willingness to learn new processes and systems.