Jr Customer Technical Software Support

2 weeks ago

Irvine, United States TCWGlobal Full time
Job DescriptionJob Description

Jr Customer Technical Software Support (Call Center) Remote

Remote (Must work PST)

$22-$38hr ( *Pay depends on experience and location)

6 months (Excellent potential for extension or permanent)

Full-time, M-F 8am- 5pm PST ( Must work PST)



**We are currently reviewing candidate with:2-10yrs experience customer support of Technical Software within Customer Service Call Center setting. Requires experience with SQL Server, TCP-IP Connections and Salesforce. Must have a excellent experience within customer service.


Our client is a global team of innovators, leaders, creators, builders, and problem solvers. They develop state-of-the-art instruments and reagents for life science research laboratories and healthcare facilities all over the world. Together they are helping people everywhere live longer, healthier lives In this job, you will perform various physical tasks involved in the shipping, receiving, and warehousing of materials, parts, supplies and equipment.

Your day would primarily consist of handling inbound customer calls related to our Unity Software Suite and working with the customers to resolve their software issues. Each customer call is documented in our CRM database, Salesforce, and cases are managed there to completion. You would also, on occasion, have scheduled calls to assist with installations, upgrades, or more detailed software resolutions as needed. In addition to working with a solid team of Technical Support Representatives, you would also have the opportunity to be on the forefront of new product offerings in the ever-changing world of laboratory healthcare.



How You'll Make An Impact:

  • Assist laboratories in using Unity software in order to provide the best care possible to their patients.
  • Take ownership of the customer relationship and work with them to resolve the software issues.
  • Learn and master our software product offerings and how they can benefit our customers.



What You Bring:

  • 2-10 yrs experience in Technical/Software support within customer service call center setting.
  • Must have experience in supporting customers software issues in a call center setting
  • Requires excellent experience in customer service
  • Experience with SQL Server and TCP-IP Connections.
  • Knowledge of CRM Salesforce, preferably Salesforce Lightning
  • Must have a desire to help people, solve problems, and learn something new every day.
  • Excellent customer service to resolve software issues
  • Bonus: Some knowledge of Quality control (QC) principles and data base management software helpful.
  • Bonus: Experience working for laboratory, life sciences, biotech or medical industry helpful



Please send your resume. Thank you



TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

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