Licensed Insurance Customer Service Representative
2 weeks ago
Join Allstate Insurance-Tom Birks Agency, a well-established insurance provider located in Bloomfield, New Jersey, committed to delivering exceptional service with a personal touch. As a Licensed Insurance Customer Service Representative, you will be a pivotal part of our team, working directly with policyholders to address their inquiries, provide expert guidance, and ensure their satisfaction with their insurance coverage. Our agency places a strong emphasis on building lasting relationships with our clients and fostering a positive and inviting atmosphere for both employees and customers.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Evenings Off
Retirement Plan
Responsibilities
Client Support: Provide personalized assistance to clients regarding policy questions, claims, and adjustments.
Policy Management: Maintain accurate client records, process policy changes, and assist with policy renewals.
Claims Assistance: Guide clients through the claims process, ensuring timely and efficient resolution.
Customer Communication: Communicate with clients via phone, email, and in-person to address their insurance needs.
Service Excellence: Deliver exceptional service that exceeds client expectations and builds trust and loyalty.
Team Collaboration: Work closely with team members to ensure a cohesive and efficient customer service experience.
Requirements
Licensing: Active NJ Property & Casualty License
Experience: Previous experience in customer service, insurance, or a related field is advantageous.
Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and colleagues.
Customer Focus: A genuine passion for assisting customers and providing exceptional service.
Detail-Oriented: Ability to maintain accurate records, process paperwork, and follow agency procedures.
Professionalism: A commitment to upholding the values and reputation of Allstate Insurance and the agency.
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