Insurance Account Representative

5 days ago


North Fort Myers, United States Tonya Edison - State Farm Agent Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Paid time off
  • Training & development
  • Wellness resources

JOB DESCRIPTION:

The Tonya Edison Agency is currently hiring a Customer Service and Sales Representative who will play a vital role in delivering outstanding client experiences to support the growth of our insurance agency through sales and discovery conversations. We are seeking individuals who possess meticulous attention to detail, exceptional customer service skills, and a genuine desire to assist others. In this position, you will have the opportunity to advance your career by resolving customer inquiries, collaborating with team members, and anticipating the needs of our community.

If you are a team member who prioritizes customer satisfaction and demonstrates empathy, we are thrilled to connect with you. Candidates who are motivated and have a sales-oriented mindset can expect internal growth opportunities within our organization.

RESPONSIBILITIES:

  • Cultivate and maintain customer relationships, following up with customers when necessary.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.
  • Utilize a customer-focused, needs-based approach to educate customers about insurance options.
  • Employ excellent communication skills to efficiently meet customer needs while fostering business development.
QUALIFICATIONS:

  • Strong commitment to delivering exceptional customer service.
  • Ability to establish rapport with customers, address their questions, and anticipate their needs effectively.
  • Excellent communication skills to assist customers and collaborate with team members.
  • Proactive problem-solving approach.
BENEFITS:


  • Hourly pay plus commission/bonus
  • Monthly promotions for additional bonus
  • Paid time off (vacation and personal/sick days)
  • Health benefit allowance
  • Valuable career-building experience



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