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IT Systems Administrator

2 months ago

Troy, United States InDepth Engineering Solutions, LLC Full time
Job DescriptionJob Description

Your activities will mostly be connected with designing, building, testing, and implementing modern workplace technologies in an enterprise environment. You will work with IT Infrastructure and other business teams to deliver quality solutions and documentation, including clear procedures and work instructions. You will impact improvements of processes, integrations, and automation of solutions.

By working together with the solutions teams, business analysts, and stakeholders you will prepare solutions designs and support the end-user with migration activities into the new infrastructure, custom solutions, and ongoing maintenance.



Requirements

We are looking for a person with previous experience in a similar field of infrastructure transformation.

  • 3-5+ years of experience in Digital Workplace applications

  • 3+ years of experience with Smartsheet and other Project Management Applications

  • Strong experience in Jira and Confluence

  • Experience with creating dashboards, reports, wireframes, and knowledge-base articles

  • Experience with Smartsheet, Figma, Lucid, various Intranet and search systems, as well as public cloud providers (Azure), SAML/SCIM, and automation.

  • Experience with Microsoft, SharePoint, and Slack is a bonus.

  • From a security point of view, it's important for you to be familiar with Cloud App Security

  • Be a communicative team player, who doesn't only read technical documentation well, but also collaborates with other team members and business stakeholders.

  • Excellent knowledge around UI/UX.

  • Experience with ticket cues (Service Now, JIRA) & change management

  • Strong problem solving, data visualization and communication skills

  • A drive to learn and master new technologies and techniques

  • Coding tasks and knowledge of Postman, Python is a bonus, but not required

  • Ability to work in ambiguity as the company is constantly changing

  • Application Portfolio Management support (review of incoming requests, cross reference for SOF/SCR, help general process workflow)

  • Be able to manage smaller projects to help improve our digital workplace apps.

  • Manage our Slack channel to help assist our service desk team.

  • Provide white glove support for our users who need more hand on support on some of our applications.

  • Write and update Knowledge base articles to help the service desk understand processes.

  • Other apps we work closely with include Lucid, Figma, Adobe Suite, Intranet, Federated Search, Calendly, Grammarly, Airtable, Asana