KidStrong Membership Specialist

Job DescriptionJob DescriptionWHAT IS KIDSTRONG?
At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone-accelerator for kids walking through 11 years old. We help parents discover their childs superpowers and build future-ready kids who are confident in making friends, run the playground, and raise their hand high in the classroom. In other words kids who will win in life

KidStrong Livermore is rapidly growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.

JOB SUMMARY:
The Membership Specialist is responsible for promoting the mission of KidStrong among its members and the greater community, to facilitate membership sales, member and guest experience, and overall satisfaction through continuous review and development of high quality services.

ESSENTIAL DUTIES & RESPONSIBILITIES
Partner with Center Director on center's needs, KPIs, inventory, and growth
Fields prospective member inquiries & referrals
Greet students as well as parent(s)/guardian(s) individually prior to and at beginning of class
Conducts tours for prospective members
Networks with active members to make personal referrals and to assist with recruitment efforts
Communicate professionally with co-workers in Slack, our company messaging system, including periodic checks of messages when not in centers
Follows-up on member referrals, leads from staff, lists, community publications, etc. to source new member leads.
Process new member applications, make changes to existing memberships (i.e., holds, frequency, cancellations)
Coordinate & distribute KidStrong Starter Kits
Is present during center peak operating hours and events to assist in meeting and greeting members and guests
Effectively responds to member comments in accordance with club standards, policies and rules; uses ideas, feedback and suggestions to continuously improve the services provided to members
Identifying members needs, clarify information, research every issue and providing solutions
Manage large amounts of inbound and outbound calls in a timely manner
Check-in members at the beginning of each class

JOB QUALIFICATIONS
Passion for working with children is non-negotiable
Exceptional interpersonal, customer service and phone skills
Pleasant personality and able to work in fast paced environment when necessary
Excellent verbal and written communication skills
Sales experience and managing high volume calls preferred
Availability to work some nights and weekend shifts

JOB HOURS:

• Minimum hours available 15-20hrs
• In person - Mondays: 3:45-7:30pm
• In person- Tuesdays: 3:45-7:30pm
• In person- Wednesdays: 4:00-7:30pm
• In person- Thursdays: 3:45-7:30pm
• In person- Fridays: 4:00-6:30pm
• In person - Saturdays: 8:45am-2pm
• In person - Sundays: 8:45am-1pm
• One Weekend Day Mandatory
• Additional hours available

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