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Service Dispatcher

2 months ago

Santa Fe, United States Pro-Tech Air Conditioning & Heating Full time
Job DescriptionJob Description

Service Dispatcher

Pro-Tech Air Conditioning and Heating, a locally owned and operated company, has been serving Santa Fe and the surrounding areas since 2008. We pride ourselves on our outstanding, prompt, and reliable services that will meet the unique heating and air conditioning needs of any family, individual, or business.

We are seeking a Service Dispatcher for a temporary assignment from approximately August 2024 through the end of December 2024. This position will be covering for maternity leave. This position may develop into a full time, permanent position at the conclusion of the assignment.

Position Summary: In this role you will be working with our technicians managing their daily schedules, setting appointments, and offering services and products. You will also be responsible for providing any helpful information to our customers, answering questions, and responding to any complaints. You will be the front line of support for clients and customers to ensure that the customers are satisfied with products, services, and features. This is a fast-paced position requiring strong communication skills (verbal and written), solid computer skills, and the ability to self-manage while meeting performance expectations.

Pay: up to $20 per hour - depending on experience

Hours: Monday - Friday 8:00am - 5:00pm, some overtime may be required

Required Qualifications:

  • 3+ years of experience working in dispatching or customer service role
  • Bilingual preferred but not required
  • Geographical knowledge of service area or map reading skills
  • Operate a multi-line phone system
  • Strong data entry skills
  • Ability to multi-task
  • Highly organized and able to work independently
  • Excellent customer service skills
  • Exceptional written and verbal communication
  • Knowledge with dispatch software - FieldEdge preferred
  • Mechanical Aptitude and/or knowledge of HVAC Industry
  • Proficient in Word, Excel, Outlook
  • Data management skills
  • Goal-directed
  • Problem-solving ability

**NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***