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AYS/One Touch Operator

5 months ago

Santa Fe, United States Remington Full time
Job Description

What you will be doing

  • Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
  • Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival.
  • Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
  • Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
  • Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.
Location Description

330 E Palace Ave, Sante Fe, New Mexico 87501

The sun rises over the adobe casitas and the village comes to life, just as it has for 200 years. Adventures await around every turn: celebrations of authentic Santa Fe, private tours of masterful works of art, culinary discoveries and tranquil spa escapes. Here, the rich history of New Mexico meets modern amenities. It is a magical place where legend and beauty merge.

Requirements

What we are looking for
  • Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests