Care Coordination Manager

1 month ago

Merrillville, United States Right at Home Merrillville, IN Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

Expanding local owners of Right at Home, are seeking a full-time/part-time Care Coordinator to help ensure that our clients continue to receive the best possible home care available in northwest Indiana. The Care Coordinator will have four primary responsibilities: (1) provide quality assurance by training caregivers and conducting supervisory visits; (2) conduct comprehensive in-home assessments for clients and prospective clients; (3) create and maintain individualized care plans for our clients (4) assist with scheduling caregivers for appropriate shifts.

We value all our employees and we show it in many ways. In addition to a competitive pay package, the Care Coordinator will be eligible for annual bonuses, pay raises, and paid time off. We have a great culture that our entire team loves being a part of. Our business is growing quickly, and the Care Coordinator will have the opportunity to be a part of something very special.

An RN/LPN, OT/PT or highly experienced CNA will be given preference for this position.


RESPONSIBILITIES
Quality Assurance / Training
  • Provide hands-on skills training to caregivers.
  • Conduct in-home supervisory visits to ensure care plans are up-to-date, appropriate care is being provided, and company policies and procedures are being followed.
  • Communicate with clients and caregivers to ensure care plans are up-to-date, appropriate, and being followed.
  • Conduct pre- and post-shift quality assurance calls with caregivers and clients.
  • Ensure caregivers properly complete and submit care documentation. Review care notes.
  • Notify management of changes-in-conditions and hospitalizations and document and resolve issues.
Assessments
  • Conduct comprehensive in-home assessments with prospective clients and draft customized client care plans.
  • Conduct client re-assessments as needed.
  • Ensure client care plans and supporting documentation are in compliance with state regulations and agency policies.
Scheduling
  • Schedule caregivers for appropriate shifts with clients using scheduling software.
  • Adjust schedules as needed based on client needs and caregiver availability.
  • Participate in the on-call rotation for the office
Other Responsibilities
  • Promote a positive image of Right at Home within the office and in the community.
  • Maintain client confidentiality at all times.
  • Other duties as assigned.
SKILLS AND ABILITIES
  • Intelligent, hardworking, and great attitude.
  • Self-starter able to work independently using sound judgment.
  • Ability to multi-task and work in a fast-paced environment.
  • Highly organized with the ability to prioritize.
  • Proficient with technology and Microsoft Office, especially Outlook and Word.
  • Strong writing and analytical skills.
  • Former experience caregiving and/or at a home care or home health agency is a plus.
  • Team player with great energy and empathy.
REQUIREMENTS AND PREFERENCES
  • 3+ years of experience is required. RNs, LPNs/CNAs/OTAs is will be given preference for this position. Pay will be commensurate with experience and education.
  • Must have a smartphone and be proficient with software required to complete and manage tasks.
  • High school diploma required, college degree preferred.
  • Valid driver's license, current auto insurance, and reliable transportation.
  • Willing and able to travel within northwest Indiana (Lake, Porter & La Porte Counties). Mileage will be reimbursed.
  • Annual TB testing, background check, drug/alcohol screening will be required.
Qualified candidates are asked to submit an application and resume. The ideal candidate would also submit a well-written cover letter describing how he or she would be an asset to our company.


Right at Home is an equal opportunity employer. All recruitment and employment decisions are made without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status or unfavorable discharge from military services.

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