Care Coordinator

At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and excellence focused. To learn more about our values, please read our Statement of Faith

Job Title: Care Coordinator

Job Status: Full time, exempt, grant-funded

Job Location: Hybrid

Job Summary: Unbound Now, with the endorsement of regional advisory councils and the financial support and direction of the Office of the Governor’s Child Sex Trafficking Team, is committed to implementing the Texas Model for Care Coordination for Commercially Sexually Exploited Youth (CSEY). Care coordination facilitated by Unbound Now will be consensus-driven, collaborative, and driven to identify and recover CSEY and to facilitate tailored, accessible, trauma-informed, and holistic resources through a coordinated network of providers. The goal is for every identified youth survivor of sex trafficking to have access to non-punitive, responsive, high-quality, community-based services that meet their unique short-term and longer-term needs. Care coordination includes awareness, education, creativity, collaboration, continuous learning, and capacity-building to identify and recover CSEY youth. Care coordination teams build trust, transparency, and solutions with each other to mitigate duplication of work and so that local and statewide partners are bridges instead of barriers to services for youth and their families.  

The primary functions of the CSEY Care Coordinator are to implement Unbound Now’s care coordination program as described above, facilitating regional consensus-building and protocol development and compliance with Unbound Now policies and procedures and the expectations of the Texas Office of the Governor’s Child Sex Trafficking Team. Responsibilities include sharing remote 24/7 crisis response with one other regional care coordinator; completing CSE-ITs as needed; securing and retaining release of information and consent for care coordination services; facilitating rapid response meetings, service staffing meetings, and family engagement meetings; developing and maintaining strong relationships with regional partners; ensuring timely and accurate documentation; supporting promotion and hosting of awareness events and education/training events by the care coordination team; conducting case analyses; conducting data evaluation sessions; and scheduling advisory council meetings.

Compensation: Annual salary

Benefits: Option of health insurance (including vision and dental) for employee and family, life insurance, and retirement plan (3% salary match after 90 days with 1-year vesting period)

Availability: Generally, Monday through Friday 8:30-5:30. Will share 24/7 on-call with one other regional care coordinator on weekends, evenings, and holidays. Anticipated 45-50 hour work week. Some travel is possible.

Working Conditions: Work performed primarily remotely with some expectation and flexibility of work in normal office environments as required.  Job requires the ability to respond remotely during the night, as well as attention to detail and the ability to document in an electronic case management system.

Job Responsibilities: 

• Build consensus among regional partner agencies to establish protocols
• Implement Unbound Now’s care coordination program regionally in accordance with the Texas Office of the Governor Child Sex Trafficking Team’s expectations as set forth in The Texas Model for Care Coordination Grant Program, FY2024-25 funding announcement and any subsequent direction provided by the CSTT
• Share 24/7 remote care coordination line with Lead Care Coordinator
• Complete CSE-ITs as needed
• Secure and retain release of information and consent for care coordination services
• Encourage engagement of CSEY advocacy services
• Facilitate rapid response meetings, service staffing meetings, and family engagement meetings
• Schedule and facilitate regular meetings of advisory councils in service region
• Take care not to release confidential information without parent/guardian consent
• Support regional care coordination team in promoting and hosting awareness events and education/training events
• Facilitate case analyses by regional care coordination team
• Facilitate data evaluation sessions by regional care coordination team
• Maintain a strong line of communication with the Care Coordination Program Director regarding any issues that develop

• Attend weekly meetings with Lead Care Coordinator to review progress and upcoming objectives of the Care Coordination Team 
• Attend weekly group supervision meetings with Care Coordination Program Director to review program progress and upcoming objectives
• Participate in regular gatherings of all Unbound Now care coordination staff to ensure consistency in service delivery and adherence to policies and protocol
• Be prepared to share about Unbound Now’s care coordination services as needed
• Document all incoming referrals, intakes, meetings, service plans, outgoing referrals, and communications in a timely manner in Unbound Now’s electronic case management system (generally same day)
• Develop and maintain good working relationships with essential regional partners, including but not limited to the children’s advocacy center, CASA, CSEY advocacy agency(ies), DFPS, community based care provider, medical providers, juvenile probation department, law enforcement, and the district attorney’s office
• Facilitate partner commitment, consistency, and accountability
• Complete all required training in a timely manner
• Seek and review feedback from regional partners
• Respond appropriately to allegations of abuse, including youth-to-youth sexual activity, taking allegations seriously, following mandatory reporting requirements, and reporting to the Care Coordination Program Director immediately

*Both the CSEY Care Coordinator and the Lead CSEY Care Coordinator will be trained on all foregoing job responsibilities.  Attached below is an addendum that outlines the anticipated breakdown of those duties in a more granular way.  This addendum is a starting place and will be revisited and readjusted, as needed, on a quarterly basis, to accommodate flexibility as the care coordination program grows.

Desired Outcomes:

• Youth and their families in the service region consistently served with professionalism and compassion
• Compliance with CSTT expectations for care coordination upheld in the service regions
• Excellent working relationships with regional partners
• Documentation uploaded and data entered into case management software accurately and in a timely manner for programmatic reporting
• Community and regional partner agencies understand Unbound Now’s care coordination services, with strong public presentations and written materials available as needed

Experience and Education:

• Bachelor’s degree in social work or related field  
• Experience working with youth who have experienced commercial sexual exploitation
• Experience working collaboratively with regional partner agencies
• Proficient in  facilitating awareness presentations and trainings
• Excellent verbal and written communication skills to articulate complex ideas clearly, especially in challenging and complex environments
• Demonstrated history of achieving positive outcomes through effective group facilitation and stakeholder engagement in previous roles or projects 
• Ability to empathize with stakeholders’ perspectives, navigate sensitive issues diplomatically, and build trust to facilitate open dialogue and consensus-building process
• Experience with documentation in a cloud-based case management software
• Experience facilitating protocol development
• Trained and experienced in trauma-informed care

Job Requirements:

• Mature Christian faith
• Three references, (supervisor, professional, personal)
• Agree to and pass all required criminal background checks, including DFPS criminal history check and abuse and neglect registry check
• Pass employment eligibility verification
• Fulfill Unbound Now’s training requirements
• Ability to build and maintain consensus
• Excellent organizational and administrative abilities
• Excellent communication and interpersonal skills
• Strong public presentation skills, in person and online
• Culturally competent
• Ability and willingness to maintain confidentiality of sensitive information
• Ability to problem solve and think creatively as needed 
• Ability to work both in highly structured and unstructured settings

• Abide by Unbound Now policies at all times
• Willingness to travel regionally as needed using personal vehicle, reliable vehicle, valid driver’s license, and car insurance

Working Relationships:

Supervisor: Care Coordination Program Director

Works with: Regional partner agencies

*ADDENDUM

Galveston Care Coordination 

Job Duties 

Co-Care Coordinator

• Share 50/50 responsibility for 24/7 crisis line with co care coordinator 
  • Following CCT protocols, obtain consent and contact CSEY Advocate Agency 
  • Alert medical provider receiving victim  from LE or DFPS 
  • Notify CCT members of recovery or identification, or if child receives clear concern on CSE-IT
  • Start case management file for survivor 
• After a case management file has been opened 
  • Initiate collection of information from DFPS, JJC, LE, CAC and SA and others as needed 
  • Coordinate RRM with CCT 
    • Notify, schedule, facilitate and document RRM to capture all decisions and action plans
• Perform all follow up activities once an RRM has been held 
  • Notify residential and other service providers identified in RR meeting that referral will be forthcoming 
  • If applicable, follow up with entity responsible for submitting referral documentation to placement agency 
  • Maintain contact with CSEY Advocate Agency and/or others directly in contact with victim to receive updates that inform decisions for the CCT
  • Send out action plan to all CCT members 
• Schedule all Service Status Meetings
  • responsible for facilitation, coordination, documentation and management of the majority of care coordination cases.   
  • Facilitate information sharing with MDT to provide updates for upcoming SSMs
• Attend weekly meetings with Care Coordinator Program Director to provide updates and collaborative discussion of care coordination efforts in Galveston

Lead Care Coordinator 

• Share 50/50 responsibility for 24/7 crisis line with co care coordinator 
  • Following CCT protocols, obtain consent and contact CSEY Advocate Agency 
  • Alert medical provider receiving victim  from LE or DFPS 
  • Notify CCT members of recovery or identification, or if child receives clear concern on CSE-IT
  • Startcase management file for survivor 
• Share RRM duties for RRM-C and RRM-NC with co care coordinator as needed (dependant upon caseload)
• Share SSM duties as needed (dependent upon case-load)
• Facilitate information sharing with MDT to provide updates to co care coordinator for upcoming SSMs
• Manage community relations and nurture and develop advisory council partner relations 
• Host awareness events with CCT (7  in 18 month period)
• Promote awareness events with CCT (3 in 18 month period) 
• Host education/training events (8 in 18 month period) 
• Promote education/training events (2 in 18 month period)
• Host advisory council meetings (6 in 18 month period) 
• Conduct data evaluation sessions with advisory council (6 in 18 month period) 
• Conduct case analysis with advisory council (6 in 18 month period) 
• Attend weekly meetings with Care Coordinator Program Director to provide updates and collaborative discussion of care coordination efforts in Galveston