Customer Service Associate

2 weeks ago


Irvine, United States view cleaners Full time
Job DescriptionJob DescriptionDo you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.Compensation:

$18 - $25 hourly

Responsibilities:
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
  • Keep track of customer accounts and make updates with new account information as necessary
  • Find patterns in customer complaints and bring them to the team for improvement
  • Respond to customer inquiries, product and service questions, and customer complaints
Qualifications:
  • Experience working in a customer-oriented atmosphere
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • High school diploma, G.E.D. or equivalent
About Company

Family-owned and operated. Specializing in High-Quality Dry Cleaning and Customer Service. Currently have two locations. Professional member of Dry Cleaning and Laundry Institute. We do home and business delivery as well. Serving Orange County since 1976.



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