Chef d'équipe du service clientèle

3 weeks ago


Cherry Hill, United States Ronin Talent Jobs Full time
Job DescriptionJob DescriptionResponsabilidades
  • Mejore la experiencia del cliente, capte clientes y apoye el crecimiento orgánico.
  • Responsabilizarse de las reclamaciones de los consumidores y llevarlas hasta el final.
  • Establezca una misión clara y aplique técnicas orientadas a su consecución.
  • Crear directrices, reglamentos y normas de servicio.
  • Mantenga registros exhaustivos y anote sus interacciones con los clientes.
  • Analizar datos y crear un sitio web fiable reportes.
  • Servir de punto de contacto y de comunicación entre la dirección, las ventas y los representantes del servicio de atención al cliente.
  • Organizar y supervisar la tramitación de pedidos, la resolución de problemas, la representación de corresponsales y las conversaciones telefónicas.
  • Contratar, formar y orientar a los representantes de atención al cliente y fomentar una cultura que les permita alcanzar el éxito mediante el estímulo y la capacitación.
  • Manténgase al día de las tendencias del mercado y emplee las mejores prácticas cuando sea necesario.
  • Utilizar los activos y gestionar los recursos para alcanzar objetivos cualitativos y cuantitativos.
  • Seguir y supervisar el presupuesto autorizado.
  • Mantener un flujo de trabajo limpio de acuerdo con las prioridades.

Se ofrece contrato indefinido, destacada retribución variable e importante plan de carrera y desarrollo. Jornada flexible y 2 días de teletrabajo.


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