Soft Auto Collections Specialist

4 weeks ago


Roanoke, United States defi AUTO LLC Full time
Job DescriptionJob DescriptionEscape the quota nightmare Join defi for set hourly pay and a less stressful work environment with no monthly quotas. Want to know more? Just ask

About defi SOLUTIONS:

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.

What is in it for You?

  • Paid Training
  • Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
  • Tuition Reimbursement
  • Day One - Comprehensive Benefits Package
  • We encourage your individual growth and look to promote within

Workplace Values: The Collections Specialist will be expected to operate in line with our workplace values which are:

  • Get it done
  • Win as a team
  • Better everyday
  • Do it with passion

About the Role: The Collections Specialist will support our Universal Support Team while working in a high-volume contact center environment; you will be responsible for performing various customer service and soft collections tasks for defi’s auto clients. You will be vital in helping the company achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States

Duties and Responsibilities:

  • General customer service for various accounts (i.e., account resolution, payment processing, due date changes, payoff processing, letter generation, website assistance)
  • Process ACH requests
  • Provide payoff quotes for consumers and dealers
  • Add/ remove signers/ beneficiaries
  • Perform soft collections activity (10 days past due)
  • Establish repayment schedules based on customers' financial situations, including negotiating potential lump sum settlement agreements.
  • Utilize skip tracing tools to locate customers and update account information when needed
  • All other duties as assigned

Required Qualifications:

  • High school diploma or GED
  • A minimum of one (1) years' of experience in a high-volume contact center environment
  • Effectively communicates with management and fellow associates
  • Ability to demonstrate, comprehend, and apply our workplace values

Hours:

This position is part-time, working 20 hours per week

Schedules are flexible

Must complete 6 weeks of training full-time Monday - Friday, 9:30 am - 5 pm onsite at our Westlake, TX office

Class starts September 23rd, 2024

Travel required:

  • No travel is required for this position

Affirmative Action/EEO Statement: defi SOLUTIONS is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.




Part-time 20 hours per week

  • Roanoke, United States defi AUTO LLC Full time

    Job DescriptionJob DescriptionEscape the quota nightmare! Join defi for set hourly pay and a less stressful work environment with no monthly quotas. Want to know more? Just ask!About defi SOLUTIONS:defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their...


  • Roanoke, Texas, United States defi AUTO LLC Full time

    Job OverviewDiscover a rewarding career with defi AUTO LLC. We offer a structured work environment that prioritizes employee well-being and professional growth, free from the pressures of monthly quotas.About defi AUTO LLC:defi AUTO LLC collaborates with various financial institutions, including captives, banks, credit unions, and finance companies, to...


  • Roanoke, Virginia, United States Blue Ridge Truck & Auto Full time

    Vehicle Maintenance Specialist PositionBlue Ridge Truck & Auto is on the lookout for a talented Vehicle Maintenance Specialist to enhance our dedicated team. We prioritize principles such as honesty, exceptional craftsmanship, and a constructive mindset. If you seek a nurturing workplace with outstanding benefits, this role could be your perfect...


  • Roanoke, United States O'Reilly Auto Parts Full time

    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. ESSENTIAL JOB FUNCTIONSLead store team members in providing excellent customer service...


  • Roanoke, Virginia, United States Cunningham Brothers Auto Parts LLC Full time

    Job OverviewCunningham Brothers Auto Parts LLC is seeking a dedicated full-time automotive parts sales specialist. This role is essential for enhancing our customer service and sales operations.The ideal candidate will possess prior experience in telephone sales, exceptional organizational abilities, and a solid understanding of automotive components. This...


  • Roanoke, Virginia, United States Cunningham Brothers Auto Parts LLC Full time

    Job OverviewCunningham Brothers Auto Parts LLC is seeking a dedicated full-time automotive parts sales specialist. This role is essential in delivering exceptional service to our customers.The ideal candidate will possess prior experience in telephone sales, exhibit strong organizational capabilities, and demonstrate proficiency in computer systems,...


  • Roanoke, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 4611 Williamson Road [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role...


  • Roanoke, Virginia, United States Cunningham Brothers Auto Parts LLC Full time

    Job OverviewCunningham Brothers Auto Parts LLC is seeking a dedicated and knowledgeable parts sales associate to enhance our sales operations.The ideal candidate will possess:Proven experience in telephone salesExcellent organizational abilitiesProficiency in computer applicationsStrong understanding of automotive productsThis role demands a proactive...


  • Roanoke, Virginia, United States Aerotek Full time

    Job Title: Quality Assurance SpecialistJob Summary:Aerotek is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality and integrity of our products. This includes preparing, reviewing, and auditing quality information according to established quality assurance...


  • Roanoke, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Store Driver

    2 weeks ago


    Roanoke, United States Advance Auto Parts Full time

    Location: Location: Store Driver in Roanoke, VA at Advance Auto Parts **Location:** 5329a Williamson Road **Career Description** ****Job Description**** We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender...


  • Roanoke Rapids, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. In the Role Deliver results related to individual and...


  • Roanoke, Virginia, United States Carilion Clinic Full time

    About the RoleWe are seeking a highly skilled and experienced Polysomnographic Specialist to join our team at Carilion Clinic Sleep Center. As a key member of our sleep center team, you will be responsible for providing comprehensive evaluation and treatment of sleep disorders, including in-center and out-of-center sleep testing, diagnostic and therapeutic...


  • Roanoke, United States Compass Group Careers Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Facilities Maintenance Specialist to join our team at Compass Group Careers. As a key member of our facilities team, you will be responsible for maintaining a clean and safe environment for our students, visitors, and staff.Key Responsibilities:Collect and Dispose of Trash: Collect and dispose...

  • Automotive Sales

    3 months ago


    Roanoke, United States Berglund Luxury Roanoke Full time

    Job DescriptionJob DescriptionBerglund Luxury Roanoke is hiring  - we are the largest dealership group in Virginia and we want to talk to you!Are you ready to jump-start your career and grow with us? If the answer is yes, apply below!WE OFFER:Excellent growth potential with growing organizationLife, Disability & Health Insurance401KPaid...

  • Quality Inspector

    2 months ago


    Roanoke, United States Aerotek Full time

    Job Title: Quality Inspector Job Description Under the direction of the Quality Manager, the Quality Inspector is responsible for executing essential functions of the quality department to ensure product safety and quality. This includes preparing, reviewing, and auditing quality information according to established quality assurance plans....


  • Roanoke, Virginia, United States Skyline Med Staff Allied Full time

    Position Overview:Skyline Med Staff Allied is currently seeking a traveling Echocardiography Specialist for an exciting opportunity.Role Specifications:Specialty:Echocardiography SpecialistField:Allied Health ProfessionalDuration:13 weeksWeekly Hours:40 hoursShift Details:8-hour shifts during daytime hoursEmployment Type:Travel PositionCompensation...


  • Roanoke, Virginia, United States Intercept Health Full time

    Position OverviewResidential Care SpecialistIntercept Health is a family-operated organization dedicated to enhancing the lives of individuals and families. With a rich history dating back to 1996, we have continually adapted our services to meet the evolving needs of the communities we serve. Our mission is to provide innovative care through collaboration...


  • Roanoke, Virginia, United States Roanoke Oral Surgery Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Sterilization Specialist to join our team at Roanoke Oral Surgery. As a key member of our support staff, you will play a critical role in ensuring the highest standards of infection control and patient safety.ResponsibilitiesInstrument Processing: Collect, clean, and sterilize medical instruments...


  • Roanoke, Virginia, United States American Equipment HR LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at American Equipment HR LLC. As an Administrative Support Specialist, you will provide administrative support to our office staff, ensuring the smooth operation of our daily activities.Key ResponsibilitiesProvide administrative support to the...