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Call Center Representative
4 months ago
Position: Call Center Representative
Company: This Is Voice
Location: Holland, OH
Salary: $37,890 to $43,560 per month
Schedule: 8 hours per day, Monday to Friday
How to Apply: Submit your resume through this platform to be considered.
Job Description:
We are seeking a motivated and customer-oriented Call Center Representative to join our team. The Call Center Representative will handle a variety of customer service tasks, including answering inquiries, resolving issues, and providing information about our products and services. This role is perfect for individuals who excel in communication and enjoy helping customers.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries or concerns in a professional and courteous manner
- Provide accurate and detailed information about our products and services to customers
- Resolve customer complaints or issues effectively and efficiently
- Process orders, forms, applications, and requests from customers
- Follow up with customers to ensure their concerns have been addressed and resolved to their satisfaction
- Collaborate with team members to identify and implement process improvements
- Maintain a high level of knowledge about our products, services, and policies
Skills, Knowledge and Expertise
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and familiarity with customer service software.
- Ability to handle a high volume of calls in a fast-paced environment.
- Positive attitude, reliability, and a strong work ethic
Benefits
- Competitive monthly salary.
- Full-time position with regular hours (Monday to Friday).
- Supportive and collaborative team environment.
- Opportunities for professional growth and development.
How to Apply:
If you are a customer-oriented individual with excellent communication skills, we invite you to apply for this exciting opportunity with This Is Voice. Submit your resume through this platform to be considered. This Is Voice is an equal opportunity employer, and we encourage applicants from all backgrounds to apply. Join us and be a part of a team that values your contributions to our success
