Systems Support Specialist II

2 weeks ago


Coraopolis, United States Gateway Rehabilitation Center Full time
Job DescriptionJob DescriptionDescription:

Systems Support Specialist II


Gateway Rehab, located in Moon township, has a dynamic opportunity for a Systems Support Specialist who is responsible for participating in the day-to-day activities of the service desk operations. This position reports to and receives supervision and instruction from the Service Desk Manager.


Responsibilities

  • Responsible for participating in the day-to-day operational tasks of the organization's service desk, including installation, support, monitoring, configuration, maintenance, and upgrades.
  • Maintain operational and support standards, policies, and procedures, including ITSM and cybersecurity tools and frameworks so that they are thoroughly documented, consistently audited, and regularly improved.
  • Create general support and administrative documentation.
  • Participate in administrative duties that are assigned to the service desk team.
  • Coordinate with vendors to troubleshoot problems with hardware or software, whether covered by warranties or not.
  • Participate in cybersecurity initiatives.
  • Recommend continuous improvement initiatives.
  • Participate in asset lifecycles including processes, inventory, and maintenance.
  • Participate in special projects.
  • Attend mandatory GRC trainings and in-services.
  • Participate in strategic planning sessions with department management to discuss project goals, roadblocks, service improvement and infrastructure improvement strategies.
  • Participate in cybersecurity planning, testing and operations.
  • Participate in disaster recovery planning, testing and operations.



Requirements:
  • 2 years’ experience in Information Technology.
  • Technical proficiency in general technology infrastructure
  • General experience and understanding of all relevant industry standards and best practices.
  • Knowledge of HIPAA and other privacy standards/requirements preferred.

Additional Requirements

  • Pass PA Criminal Background check
  • Obtain PA Child Abuse and FBI Fingerprinting Clearances
  • Pass Drug Screen
  • TB Test

Work Conditions

  • Office based with some local travel.
  • Occasional moderate physical demands include installing and moving computer hardware.
  • Significant mental demands include participation in multiple projects and understanding of technical concepts.

GATEWAY IS AN EQUAL OPPORTUNITY EMPLOYER M/F/D/V






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