Service Advisor

3 weeks ago


Santa Clara, United States Crash Champions Full time
Job DescriptionJob Descriptionb"Champions Do More

At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.

Responsibilities

\xc3\xa2\xe2\x82\xac\xc2\xa2 Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.

\xc3\xa2\xe2\x82\xac\xc2\xa2 Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates

\xc3\xa2\xe2\x82\xac\xc2\xa2 Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.

\xc3\xa2\xe2\x82\xac\xc2\xa2 Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.

\xc3\xa2\xe2\x82\xac\xc2\xa2 Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process

\xc3\xa2\xe2\x82\xac\xc2\xa2 Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Qualifications

\xc3\xa2\xe2\x82\xac\xc2\xa2 Customer Service Skills

\xc3\xa2\xe2\x82\xac\xc2\xa2 Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment

\xc3\xa2\xe2\x82\xac\xc2\xa2 Knowledge of dealing with Insurance partners preferred

\xc3\xa2\xe2\x82\xac\xc2\xa2 Ability to deal with fast paced environments

\xc3\xa2\xe2\x82\xac\xc2\xa2 Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Benefits

\xc3\xa2\xe2\x82\xac\xc2\xa2 Competitive pay

\xc3\xa2\xe2\x82\xac\xc2\xa2 Weekly Paychecks

\xc3\xa2\xe2\x82\xac\xc2\xa2 401K with company match

\xc3\xa2\xe2\x82\xac\xc2\xa2 Medical/Vision/Dental Insurance

\xc3\xa2\xe2\x82\xac\xc2\xa2 Additional elective benefits

Submit a Referral

Location US-CA-Santa Clara

ID 2024-5553

Category Estimatics

Position Type Regular Full-Time

Prioritization Tier 2 - Staffing Needs

Remote No

-J071"
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