Service Advisor

4 weeks ago


Santa Ana, United States Midas BARSTOW 1171 Full time

💰 Big Bonus Alert at Midas Lake Forest 🎉 Snag a $5,000 sign-on bonus after 6 months of stellar service.

Got a Star Referral? 🌟 Refer a match, and pocket $1,000 when they hit their 6-month mark

Terms apply. Commitment matters.

Let’s drive success together 🚗💨

Service Advisor - Automotive

Overview: Are you passionate about cars and providing top-tier customer service? We’re in search of a Service Advisor to be the bridge between our valued customers and our talented technical team. As the first point of contact for our customers, you'll play a pivotal role in ensuring their needs are understood and met, while maintaining the reputation and standards of excellence at Midas Lake Forest.

Key Responsibilities:

  1. Customer Interaction:
  • Greet customers promptly in a courteous and professional manner.
  • Listen to customers’ descriptions of vehicle issues, asking clarifying questions as necessary.
  • Initiate repair orders (RO) with a clear, detailed description of the customer’s concern.
  1. Service Recommendation:
  • Interface with the technicians, understanding the issues diagnosed.
  • Advise customers on necessary/suggested services and explain the value and benefits of each.
  • Provide accurate estimates for work, including parts and labor costs.
  1. Salesmanship:
  • Promote and sell services, products, and features available to customers.
  • Address customer objections with persuasive rebuttals and turn inquiries into appointments or sales.
  1. Appointment Management:
  • Schedule service appointments and make follow-up calls to ensure customer satisfaction.
  • Inform customers of the progress of their vehicle and notify them promptly upon completion.
  1. Documentation and Compliance:
  • Ensure service documentation is completed accurately for each vehicle, adhering to company and regulatory standards.
  • Handle customer payments and ensure all transactions are processed accurately and securely.
  1. Continuous Learning:
  • Stay updated with the latest training, service offerings, and industry developments.
  • Attend workshops and training sessions as required.

Qualifications:

  • Proven experience as a Service Advisor or similar role, preferably in the automotive industry.
  • Exceptional communication and sales skills.
  • A keen eye for detail and a commitment to accuracy.
  • Strong organizational and multitasking abilities.
  • A deep understanding of automotive services and products.
  • Ability to handle high-pressure situations with grace and professionalism.
  • Knowledge of automotive software or CRM systems is a plus.

What We Offer: At Midas Lake Forest, you’ll be part of a collaborative team that values your insights and dedication. We offer a competitive compensation package, ongoing training opportunities, and a fast-paced, dynamic work environment.

Elevate your career as you ensure every customer drives away satisfied. Join us and drive the future of automotive service


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