Service Advisor

3 weeks ago


Santa Clara, United States Crash Champions Full time

Champions Do More

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.

• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates

• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.

• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.

• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process

• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Qualifications

• Customer Service Skills

• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment

• Knowledge of dealing with Insurance partners preferred

• Ability to deal with fast paced environments

• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Benefits

• Competitive pay

• Weekly Paychecks

• 401K with company match

• Medical/Vision/Dental Insurance

• Additional elective benefits


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