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General Manager

3 months ago

Bowling Green, United States Walker Bowen Talent Partners Full time
Job DescriptionJob Description

We are assisting our client partner in their search for a strategic General Manager to join a well established, non-medical home care team in Bowling Green, KY. This job is onsite 5 days a week with local travel.


Reporting to the Group Vice President, the General Manager (GM) is tasked with driving the overall performance of the Branch, encompassing culture, revenue, profitability, performance, expenditures, and staffing. By effectively delegating tasks and duties, the GM will lead, direct, and manage each role in the office to ensure business development, revenue and profit growth, operational efficiency, financial stability, and compliance with franchise standards. This dynamic, multifaceted role requires the General Manager to take extreme ownership of all aspects of the location, playing a pivotal role in its development and success.


What you will do:

  • Lead the business with our 13 fundamentals and Growth Mindset to drive organizational success.
  • Foster the mindsets and actions of the fundamentals within the team to enhance business performance.
  • Drive top-line sales growth and Owners’ Discretionary Profit (ODP), meeting monthly and annual performance goals.
  • Ensure daily sales activities and expense control to achieve profitability targets.
  • Conduct outside sales and develop new client sources (RPN, Physicians, Assisted Living facilities, etc.) to boost business performance.
  • Conduct monthly 1:1s with all Key Players ensuring pipelines are full in sales and CP acquisition and that excellence is happening in Staffing and Quality Assurance.
  • Work closely with the Group VP, VP of Finance and VP of HR to determine improvement opportunities for operational effectiveness and efficiency.
  • Focus on being remarkable to Care Professionals, enhancing their experience and retention through regular interactions, office events, and recognition.
  • Ensure all business functions meet or exceed performance objectives by monitoring and managing team performance against key metrics and processes.
  • Possess comprehensive knowledge of all business functions and key processes to drive performance.
  • Build and develop the administrative team by recruiting, hiring, training, coaching, and developing top talent to ensure business success.
  • Manage Key Player activities, implement changes to achieve office goals, address performance issues, and set future targets.
  • Maintain positive relationships with community referral sources to enhance business performance.
  • Ensure compliance with all company policies, procedures, and business ethics codes, communicating them effectively to all employees.
  • Conduct weekly team meetings to review revenue, business performance, key metrics, and manage overall performance.
  • All other duties as assigned.


Requirements

What you will bring:

  • Bachelor’s Degree in business-related field or commensurate experience
  • 10+ years’ experience with business management skills, including P&L responsibility (End to End responsibilities within the Branch for Marketing, Sales, Operations, Distribution, Budgeting, Forecasting, etc.)
  • Proven results as a sales-minded leader, motivated by profitable YoY sales and profit growth
  • Able to build strong relationships, based on a consultative approach
  • Demonstrated success in team leadership, and getting work done effectively through teams
  • Comfortable in a fast-paced environment, requiring the ability to shift gears at any moment in the day
  • Organized and works with a sense of urgency
  • Willing to implement and follow standard processes and procedures


Knowledge, Skills, and Abilities:

  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to establish good working relationships with Key Players, Care Professionals, Referral Sources, and Clients
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must have the ability to demonstrate effective interpersonal skills is essential as well as sound- judgment and good decision-making
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to present a professional appearance and demeanor
  • Must have computer skills and be proficient in Word and Excel


BenefitsA comprehensive benefits package is offered.