Leasing & Occupancy Specialist - Riverside Plaza

2 weeks ago

Minneapolis, United States Sherman Associates Full time
Job DescriptionJob Description

Be a part of something great and find yourself At Home, At Sherman Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.

We are currently seeking a skilled Leasing & Occupancy Specialist to join our Riverside Plaza team This position plays a critical role in supporting leasing activity with new resident applicants and helping boost resident retention through lease renewal activity. We need someone with strong communication skills who is experienced working with a diverse population.

Riverside Plaza is Sherman's largest residential community with over 1,300 units of affordable housing.

Leasing office hours are Monday-Friday, 9 AM - 5:30 PM with minimal variation depending on business need.

Essential Functions

  • Meets Company benchmarks for occupancy, rent collections and timely compliance paperwork.
  • Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference.
  • Coordinates with Corporate support staff on management company procedures for processing and distributing information.
  • Must be respectful of resident/tenant privacy, including specific commercial tenant needs.
  • Prepares all resident files to include all preparatory paperwork; prepares all move-in/out materials.
  • Sends letters for offering units/cancellations/denials for all programs in a timely manner.
  • Follows through with lease renewal including typing of pertinent forms.
  • Ensures compliance with state, federal and local housing laws.
  • Complies with all Sherman Associates, agency and city compliance requirements.
  • Assists with subsidy administration in accordance with HUD rules and regulations.
  • Manage prospects by answering incoming calls and internet leads. All inquiry calls and emails must be returned promptly.
  • Assists applicants with the application process by explaining all applicable forms. Ensures applications are accurate and complete.
  • Conducts credit and criminal background checks for applicants. Notifies rejected applicants immediately in writing.
  • Submits completed applications to Property Manager / Compliance Manager for approval in timely manner.
  • Contacts and offers units to approved applicants.
  • Contact and offer units to current residents for approved unit transfers. Prepare all required transfer paperwork and complete transfers with residents.
  • Shops comparable projects in the marketplace monthly.
  • Develops community contacts to maximize the general awareness of the housing community and its advantages.
  • Updates all applicable referral agencies.
  • Follows up on all prospective residents in a timely manner.
  • Input all traffic and applications in the property management system, Real Page daily.
  • Informs management of common areas in need of cleaning or repair.
  • Inspects daily curb-appeal.
  • Aids in keeping office and lobby areas neat and clean at all times. Handles resident relations in a proper manner.
  • Works closely with resident services staff to meet resident needs individually and as a group.
  • Works closely with Property Manager in regards to all tasks assigned.
  • Inspects vacancies before move-in.
  • Schedules and conducts orientation for all new move-ins Updates turnover information on a daily basis to include gathering of move-out and move-in times
  • Works on the last day and first day of each month until responsibilities completed; some overtime may be required.
  • Other tasks & duties as assigned based on business need.


Minimum Requirements

  • 1-3 years of industry experience within residential real estate; or an equivalent number of years of education and real estate management experience.
  • Bilingual skills with Somali language is required. Oromo and Amharic is desired.
  • Minimum one-year leasing/office experience, especially Section 42 and Section 8 programs.
  • COS or other related professional certification preferred.
  • Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors / external parties, and across corporate divisions.
  • Knowledge of Real Page or other related Property Management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.
  • Understanding of Affordable Housing Programs (HUD / MFHA Programs) strongly preferred.
  • A passion for the mission, vision, and values of Sherman Associates.
  • Work overtime when necessary, including evenings and weekends.
  • Office hours may vary due to the specific needs of the portfolio.

WORK ENVIRONMENT

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level.

PHYSICAL REQUIREMENTS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.



Benefits:

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

  • Low Deductible Health Insurance Plans
  • Fully paid short term disability
  • Fully paid life insurance
  • Additional Supplemental Insurance Policies including
    • Voluntary Accident & Critical Illness
    • Hospital Indemnity
    • Long-Term Disability
    • Pet insurance
    • Fully paid employee assistance program
    • Fully vested 401k company match program
    • 9 Paid holidays and competitive PTO program (starting at 15 days annualized – only add for residential)
    • Starbucks and Hotel discounts
    • Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com.

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