Hotel Front Desk Clerk

2 months ago

Springfield, United States Springfield Lodging LLC Full time
Job DescriptionJob Description

The Country Inn & Suites in Springfield IL is currently seeking friendly individuals who enjoy providing excellent guest service. The Front Desk associate’s primary responsibility is to ensure guest satisfaction by providing professional and courteous front desk service. The Front Desk Associate is also responsible for providing service that is efficient and effective as a means to maximize room revenue. Customer service experience is preferred, but not required.

We are hiring part-time front desk agents to help cover 7am-3pm, or 3pm-11-pm weekdays and weekends and some holidays.

SKILLS & KNOWLEDGE:

Must have the ability to provide professional and courteous guest service.

Must have good time management skills and the ability to work with minimal supervision.

Must have good organizational skills, the ability to multitask and strong attention to detail.

Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.

Must have the ability to maintain a positive and professional attitude when handling guest situations.

Must have a working knowledge of computers and basic math skills.

Customer service experience preferred, but not required.

ESSENTIAL FUNCTIONS:

Assists all guests in a professional and courteous manner.

Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.

Greets guests and processes hotel registration and other transactions promptly while maintaining confidentiality of all guest information.

Stays current on hotel accommodations, services and local attractions in order to effectively assist guests.

Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.

Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.

Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.

Professionally and competently operates the telephone system according to brand standards while using proper etiquette and appropriate greetings.

Receives and processes telephone and walk-in reservations accurately.

Monitors the printer and fax machine to ensure prompt attention is given to documents received.

Maintains the cleanliness of the lobby area and performs laundry duties as needed.

Removes snow from hotel main entrance and sidewalks as needed.

Acts as manager on duty in the absence of the General Manager and/or Guest Service Manager.

Understands and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests.

Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.

Performs all other duties as assigned.

OTHER CONSIDERATIONS:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions.

The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.

We are an E-Verify participating employer.

EOE M/F/Vet/Disability

Candidates must submit to a background check and drug test.

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