Hotel Front Desk Attendant

4 weeks ago


McAllen, United States Residence Inn McAllen Full time
Job DescriptionJob Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Compensation:

$11.50 - $11.75 hourly

Responsibilities:
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Mitigate customer complaints as needed
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications:
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Working knowledge of Microsoft Office and reservation management systems
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
About Company

We are an extended stay hotel with suites. We welcome our guest to enjoy their home away from home and give us an opportunity to become part of their daily lives while staying with us long term. We thrive on having a great team with excellent customer service and support within the departments. Come join our team



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