Spa Concierge for Luxury Day Spa

1 month ago

Naples, United States The Woodhouse Day Spa - Naples Full time
Job DescriptionJob DescriptionReady to make a difference and be an important part of our Spa Team?


Come join the Woodhouse Spa Hospitality Team as a Concierge

We have an opportunity for a part-time and a full-time (30-40 hours during season) Spa Concierge/Hospitality Professional to begin training and working with our team. Must be able to work Saturdays and/or Sundays as well as a variety of shifts including afternoon/evening shifts during the week. This can remain a part-time position or transition to 30+ hours during season (Nov-May).

2+ years of experience in Hospitality/Concierge/Guest Services within a Spa, Resort or High-End Salon is required. Experience with MEEVO, Zenoti or similar spa/salon booking systems is a plus. A warm, hospitality-driven personality, strong upselling and retail sales skills, fluency in English and excellent communication skills is required.

The Woodhouse Day Spa is the leader in affordable luxury. A sunny/bright disposition and the willingness to serve our guests are at the core of our companys mantra. If you are passionate about providing the best possible guest experience, have a strong, team-oriented work ethic, and enjoy creating a memorable experience for others, then we invite you to apply today

More specifically, our Spa Concierge Professional:


  • Has a thorough understanding of our spa services which results in the ability to recommend and create the perfect experience for each guest
  • Answers phones and professionally assists the guest in booking spa services to meet their needs
  • Greets each guest with a warm welcome, a sincere smile, and provides personal attention from the time the guest walks through the door
  • Provides spa tours and educates the guest on the Woodhouse Experience including our amenities, quiet rooms, group events and more
  • Strives to enhance the guest experience and revenues by upselling enhancements and recommending retail
  • Professionally handles the check-out process, answers questions that arise, and ensures each guest leaves relaxed, renewed and looking forward to returning
  • Pays attention to the details, asks questions to understand, and performs their job with accuracy
  • Serves as back up for the leadership team to ensure things are running smoothly
Woodhouse Perks include:


  • Competitive Pay and Incentive programs, including team retail commissions and periodic bonus opportunities
  • Paid vacations for part-time and full-time employees after one year of service
  • 401k Plan with 4% match
  • Generous discounts and opportunities to enjoy services and products
  • The Woodhouse Way paid training program
  • Working in a beautiful, updated, luxury spa setting
The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.

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