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Hotel Front Desk Receptionist

1 month ago

Troy, United States Red Roof Inn Full time
Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply nowCompensation:

$14.50 - $16.50 hourly

Responsibilities:
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Field customer complaints when necessary
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications:
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Well-versed in taking telephone calls and handling stressful situations
  • Must have graduated high school, received a GED or equivalent
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
About Company

Red Roof Inn is a trusted American hotel chain known for offering comfortable and affordable stays since 1973. With over 650 locations across the U.S., it's a favorite among budget-conscious travelers, families, business people, and pet owners.