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Hotel Night Auditor

2 months ago

Troy, Michigan, United States Somerset Inn Full time
Job Summary

We are seeking a highly skilled Hotel Night Auditor to join our team at Somerset Inn. As a key member of our front desk staff, you will be responsible for ensuring the smooth operation of our hotel's night audit process.

Key Responsibilities:

  • Room Registration and Assignment: Register and assign rooms to guests in a timely and efficient manner.
  • Reservation Confirmation: Confirm phone and online reservations to ensure accurate room assignments and guest information.
  • Guest Service: Respond to guest needs, requests, and complaints in a professional and courteous manner.
  • Payment Collection: Collect payment from departing guests in a prompt and efficient manner.
  • Record Keeping: Maintain accurate records of occupied rooms and guests.
  • Communication: Communicate pertinent guest information to designated departments to ensure seamless service delivery.

Requirements:

  • Customer Service Experience: Previous experience in customer service, front desk service, or other related fields.
  • Communication Skills: Excellent written and verbal communication skills to effectively interact with guests and colleagues.
  • Organizational Skills: Strong organizational skills to manage multiple tasks and priorities in a fast-paced environment.