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Rental Desk Associate

4 months ago

Apache Junction, United States Roberts Resorts Full time
Job DescriptionJob DescriptionDescription:


WHO WE ARE…

Do you have a passion for hospitality? Are you a professional who goes above and beyond for the people around you? Join our team We are looking for friendly faces with a passion for hospitality and a knack for being resourceful to join our team


As an owner and operator of family communities for generations, Roberts Resorts & Communities has become industry leader in delivering quality, affordable homes in safe, private communities for everyday families and retirees. With a track record of over 40 years, founder R.C. Roberts created a unique portfolio and today, these manufactured home communities, and award-winning RV resorts continue to grow across Alabama, Arizona, California, Colorado, Texas, and Utah. Now under second generation, Scott Roberts, the Roberts company continues to create exceptional places where people come to unwind during seasonal RV vacations and live the dream at year-round destinations in attainable and beautiful manufactured homes.


Roberts Resorts & Communities are all about exceeding our visitor’s and resident’s expectations with proficiency, generosity, and always a sense of belonging, and we place the same values on our team members.

Ready to join our team? Fill out an application and tell us why you are the right person for this role


JOB SUMMARY...

Responsible for performing customer service, taking care of reservations for company owned rentals and also private resident owned rentals, checking in guests for rentals, handling guest issues as needed, supervising rental housekeeping and schedules.


WHAT YOU’LL DO…

  • Customer service skills, meet and greet new residents and guests
  • Computer skills with QuickBooks, Word, Outlook, Campspot and Rent Manager
  • Reviewing Contracts with Renter’s & Owner’s as needed
  • Handling issues with rental units should repairs need to be made
  • Keeping proper files on Resident Rentals and RR Rental Units
  • Answering phones and being able to answer questions for guests
  • Performs other related duties as assigned

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Requirements:

ROLE REQUIREMENTS…

  • High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
  • Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
  • Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
  • Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
  • Oral & written communication skills.
  • Organization, Reading skills & time management.
  • While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, talk or hear, and taste or smell.. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.
  • Physical Activities: Lifting, bending, kneeling, reaching overhead.
  • Lifting requirements: Up to 20 lbs.
  • Working Conditions: Work in a fast-paced environment and able to stay calm during these conditions.

THE RIGHT PERSON WILL…

  • Strong Relational Skills
  • Thoroughness and an Attention to Detail
  • Excellent and Attentive Customer Service
  • Must be resourceful and able to find solutions when issues arise

BENEFITS...

  • PTO
  • Working in an inclusive community

DIVERSITY, EQUITY, AND INCLUSION…

At Roberts Resorts & Communities, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.