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FQHC Clinic Practice Manager

3 months ago

Carbondale, United States Solvera Healthcare Full time
Job DescriptionJob Description

JOB SUMMARY

At Solvera Health, every patient interaction makes a difference in cultivating a positive environment. The “hospitality in healthcare” approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Solvera Healthcare system.

The Practice Manager collaborates with leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient satisfaction. The Manager is responsible for fiscal, human resource, and quality outcomes for their defined service area or unit. The Manager places the needs of the patient and other customers as a first priority and demonstrates the skills necessary to meet and exceed expectations. The Manager focuses others on a clearly defined, clearly communicated vision and engages individuals and groups to achieve that vision. The Manager identifies and develops organizational talent and embraces continuous learning of self and others.

The Practice Manager reflects the mission, vision, and values of Solvera Health, consistently practices the “hospitality in healthcare” philosophy, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Primary Responsibilities

Operations:

  • Collaborates with Human Resources and other managers to ensure appropriate staffing
  • Manages people and resources to ensure safe and efficient patient care operations
  • Collaborates with the Chief Executive Officer to ensure optimal staffing and scheduling practices are achieved
  • Collaboratively manages the disciplinary process when appropriate
  • Facilitates the annual performance review process
  • Ensure application of staffing tools
  • Embeds innovative strategies to support a healthy practice environment that encourages break time and reduces worker fatigue
  • Supports care coordination and response to operational issues
  • Ensures regulatory and billing compliance
  • Performs assessments and evaluations to determine approach to implementation of new processes, protocols, and procedures
  • Responsible for Environment of Care
  • Identify processes and outcomes which are important for customer satisfaction, technical quality, regulatory compliance or other institutional priorities
  • Maintains privacy and confidentiality of all protected health information at all times in accordance with HIPAA regulations

  • Customer Focus:
  • Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.
  • Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
  • Coaching and Development:
  • Provides daily, just-in-time feedback to improve performance and self-esteem of staff.
  • Tracks coaching discussions and actual performance of associates to ensure accountability.
  • Seeks ways to match staff members’ talents and career interests with organizational opportunities.
  • Complies with and assists in the implementation of all organizational policies and procedures, and acts according to ethical business standards to complete assigned tasks
  • Continuous Learning:
  • Continually examines ways to improve business relationships with customers, suppliers, community, etc.
  • Seeks and is open to new ideas from a wide range of sources; encourages others to share knowledge and best practices.

Additional Key Functions:

  • Ensures all staff and shifts have appropriate supervision and monitoring to ensure effective, safe, efficient, productive and high quality operations.
  • Develops and maintains professional, positive relationships in the workplace, including staff, physicians and vendors. Treats all team members, vendors and patients with respect and dignity.
  • Identify and manage cross training to ensure all patient needs are covered at all times.
  • Advocates the use of effective and proven project management, quality process improvement methodologies and budget management techniques to support defined project objectives on-time and on-budget
  • Establishes, implements, and monitors the unit or service area’s capital and operating budget to achieve defined targets
  • Partners with the leadership to advance improvement initiatives and opportunities
  • Advocates the use of effective and proven project management, quality process improvement methodologies and budget management techniques to support defined project objectives on-time and on-budget

Professional Qualifications
Required:

  • Bachelor’s degree in Business Administration desired, Clinical healthcare experience required, and/or experience in related field with substantial healthcare knowledge
  • 3-5 years of work experience in healthcare
  • Exceptional verbal and written communications skills
  • Exceptional interpersonal, and time-management, organizational skills, and a working knowledge of trends in healthcare.


Preferred:

  • Strong project management and analytical skills
  • At least 4-6 years in a hospital business management environment
  • Advanced computer skills including experience with electronic medical record
  • Working knowledge of medical terminology
  • Second language proficiency desired