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Customer Service Associate

2 months ago

Mission Viejo, United States Mission Viejo Kia Full time
Job DescriptionJob Description

Customer Service Associate

Rare Automotive Service Position Open at Mission Viejo Kia

Our Service Department is growing due to high customer demand of the increasingly popular Kia brand 

We are committed to providing top notch service to our customers and are hoping you might be a good match

The pay range for this position is between $18-$24 hourly. 

The Customer Service Associate's Responsibilities:

  • Will work with our proprietary software, including IPad, to welcome and check in our Service Customers
  • Will walk the customers inside, and present them to the Service Advisor scheduled/or available to complete the check in process
  • Take incoming calls that will include booking appointments, transferring calls and taking messages
  • Some outbound calls may also be required
  • Will book tickets and may act as a runner to deliver tickets to the Shop Foreman
  • Will be an assistant to the Service Manager
  • Assist with Internal Repair Orders

In addition, you may also be asked to be responsible for the following:

  • Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
  • Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
  • Letting patrons know about additional products or services that might benefit them
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns, when necessary
  • Troubleshooting common issues with products or services

Requirements:

  • Minimum of High School Diploma
  • Valid, clean Driver's License
  • Data Base Software Experience
  • Customer facing or Customer phone experience in a Service Industry is required, 2 years minimum
  • Professional, well-groomed personal appearance
  • High energy, well liked team player
  • Responsible attendance record
  • Willing to submit to a pre-employment background check & drug screen

What We Offer:

  • Health Insurance
  • Dental & Vision Plan
  • 401K Plan
  • Paid Time Off
  • Growth opportunities
  • Paid Training

Schedule will include Saturday shifts.

Mission Veijo Kia is proud to be an Equal Opportunity Employee and to provide a drug-free environment.

 

This Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of between $16.00 and $24.00.