Retail Customer Service Associate

2 weeks ago


Mission Viejo, California, United States Russell Stover Full time

Position Overview:
At Russell Stover, we take pride in our passion for chocolate and our commitment to excellence. Our values of innovation, responsibility, and teamwork guide us every day.

About Us:
As a leading manufacturer of boxed, seasonal, and sugar-free chocolates, Russell Stover has been delighting customers for over a century. Our legacy brands, including Whitman's and Pangburn's, are crafted with the finest ingredients to create joyful experiences.

Role Responsibilities:
As a Sales Associate, you will play a crucial role in ensuring that our customers receive an exceptional experience in our retail environment. Your responsibilities will include:

  • Welcoming customers with a friendly greeting.
  • Providing prompt, efficient, and courteous service.
  • Assisting customers in product selection by offering detailed information and suggestions.
  • Accurately processing transactions, including cash, checks, and credit cards.
  • Overseeing the in-house production of items such as caramel apples and fudge.
  • Receiving, unloading, and stocking merchandise.
  • Engaging in various merchandising activities.
  • Maintaining cleanliness and organization in the store.
  • Contributing to team efforts by completing various tasks as needed.

Qualifications:
Basic Requirements:
- Minimum age of 16 years.
- Ability to stand, bend, reach, and work with hands for extended periods.
- Capability to lift up to 5 lbs. frequently and up to 50 lbs. occasionally.

Preferred Qualifications:
- High school diploma or GED.
- Experience in customer service and cash handling.
- A minimum of 12 months in a retail, restaurant, or fast food setting.
- Proficiency in operating a cash register.
- Strong communication skills with customers and team members.
- A desire to be part of a performance-driven environment.

Additional Information:
We offer a competitive wage and benefits package, including medical, dental, vision, life insurance, and a 401k plan with a generous company match. At Russell Stover, we celebrate diversity and are committed to creating an inclusive workplace.

Russell Stover Chocolates is an equal-opportunity employer. We provide equal employment opportunities to all individuals without regard to any protected status.

Note:
Employment is contingent upon verification of eligibility, successful completion of a drug screening, and satisfactory background checks.

Make Happy. Work Happy.



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