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Healthcare Software Specialist

2 months ago

Grand Rapids, United States Hope Network Full time
Job DescriptionJob DescriptionHealthcare Software Specialist

We are helping people overcome. Join us.

Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Click here to watch what we mean.

Here are just some of the ways Hope Network invests in you for all that you do:

  • Salary range: $50,000/yr and up (commensurate with experience)
  • Medical, Vision, & Dental Care
  • 403(b) Retirement Plan
  • Educational Reimbursement
  • Career-Pathing
  • Paid Training
  • Employee Referral Bonus
  • Generous Paid Time Off

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What you’ll be doing

  • Work closely with service providers to implement, maintain and seek continuous improvement on Hope Network’s EHR systems.
  • Coordinates process mapping and alignment meetings, using remote meeting or in-person technology, at the service lines as needed and required to maintain the integrity and efficiency of the EHR.
  • Responsible to provide regular and "as needed" progress reports to relevant stakeholders.
  • Develops a thorough understanding of the EHR systems to help facilitate process alignment and software development, configuration, or customization.
  • Coordinates EHR testing using remote meeting, or in-person technology as needed.
  • Develops a working knowledge of industry standards and best practices as they relate to the EHR that will be used in the on-going education of Hope Network staff.
  • Coordinates EHR end user trainings using remote meeting or in-person technology and monitor Hope Network compliance with said trainings.
  • Assists in the creation and ongoing administration of EHR Billing Best Practices and Internal Audit controls.
  • Works collaboratively with Hope Network Quality, Compliance, Revenue Management, and stakeholders to generate, align, and utilize reports to support decision making.
  • Contributes to the development and implementation of the EHR when additional organizations become an affiliate member with Hope Network.
  • Ability to travel to Hope Network locations, performing training and other EHR related tasks, possibly resulting in an extended stay.

Anticipated Work Schedule

Monday to Friday, 8:00 AM – 5:00 PM
In-office: Two days per week

Job Requirements

  • Bachelor’s Degree in a relevant discipline (equivalent years of relevant experience will be accepted).
  • A minimum of two years of relevant work experience in health care or human service field.
  • Demonstrated ability to foresee and proactively seek out the requirements and solutions that enable Hope Network to achieve its organizational goals.
  • Demonstrated ability to communicate effectively in both oral and written formats, with both technical and non-technical personnel.
  • Ability to work with minimal supervision in daily tasks and special projects.
  • Demonstrated ability to effectively lead project teams and to accomplish goals within approved budgets.

Our strength lies in diversity – empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.