Software Integration Specialist

3 weeks ago

Grand Rapids, Michigan, United States Allied Universal Full time
Job Title: Applications Engineer

At Allied Universal, we are seeking a highly skilled Applications Engineer to join our team. As an Applications Engineer, you will be responsible for software-specific support of our installation team, including the integration/interface of multiple disparate software applications into fully functioning solutions.

Key Responsibilities:
  • Advanced integration between disparate electronic security systems
  • LAN & Network configurations experience, including wireless communications systems
  • Perform system diagnostic and troubleshooting duties to ensure a fully functioning system
  • Work with Project Managers, End Users, and Technician team to provide assistance in regards to the software systems
  • Troubleshoot project issues and engage appropriate resources as needed
  • Escalate significant issues to management team as needed
  • Work with the Project Management team to coordinate project and work schedules to ensure project efficiencies
  • Work with Operations Manager to schedule and maintain appropriate licensing and software trainings for professional development
  • Take the lead in End User Software training
Qualifications:
  • A high school diploma or equivalent required; a BA/BS Degree preferred
  • In-depth knowledge of industry-leading security system and equipment providers
  • Certification with major enterprise level security/access control systems preferred
  • Decision-making and problem-solving ability
  • Ability to read and understand advanced technical information and documentation
  • Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, and Word)
  • Excellent verbal and written communication skills
  • Ability to establish and maintain effective working relationships with both internal and external customers
  • Must be detail-oriented and organized
  • Strong analytical and problem-solving capabilities
  • Strong time management skills
  • Self-motivated with the ability to motivate and influence others
  • Must be able to manage multiple tasks while meeting strict deadlines
  • Possess excellent follow-up skills
  • Certifications in the following Software platforms are preferred: AMAG, Brivo, Exacq, Genetec, Lenel, Milestone, NiceVision, ONSSI, Open Options, Salient, SoftwareHouse
Benefits:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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