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Unified Communications Customer Retention Manager

5 months ago

Portland, United States Pacific Office Automation Full time
Job DescriptionJob Description

Pacific Office Automation is one of the largest independently owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty-nine branches located in twelve western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

As a Customer Retention Manager your responsibility is to support our current client base in a post-sales relationship. This includes all aspects of the Unified Communications sale including post-sales calls, conducting network discoveries, and providing technical direction and support. Your primary focus will be working with the Sales team to complete quarterly business reviews and maintain a good working technology relationship with current clients and sales engineers.

Essential Job Duties

  • Comprehensive consultations with UC clients at the highest technical levels on a quarterly basis.
  • Provide Technical recommendations during the initial sales process, presenting the components of and assisting with a UC Specific Technology roadmap.
  • Work in a team environment with TAM’s that support our clients in other areas.
  • Design, write, and develop scopes of work as needed for UC applications and hardware installations.
  • Facilitate meetings and strategic planning sessions with current clients in order to satisfy, retain and expand our account base.
  • Developing and maintaining a 'trusted advisor' relationship with the current UC service desk, sales teams, and clients.
  • Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements. Ongoing development of UC and industry knowledge.

Qualifications

  • 3-5 years’ experience in customer retention, preferably in a related field.
  • A bachelor’s degree in a related field or equivalent experience.
  • At least one of the following certifications: A+, Net+, SSVVP, SCCA, CAPM, PMP
  • Experience with UC managed services, UC Project engineering, or sales experience coupled with customer retention in a technical field.
  • A good understanding of general UC Operations and Service Management
  • A proven track record of outstanding customer service

Benefits

  • Trips, clubs, awards, group events, team building
  • Team-player environment
  • Matched 401k
  • Medical/Dental/Vision/Life insurance plans
  • PTO, Vacation, Sick Leave
  • FSA programs/HSA programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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