Bilingual (Fluent in Spanish) Sales Associate Team Lead

1 month ago

Katy, United States Openwork, LLC Full time
Job DescriptionJob DescriptionSeeking Bilingual (Fluent in Spanish) Sales Associate Team Lead (ON-SITE) for a well-established home goods company located in Katy TX. We are searching for an amicable bilingual customer service representative who is fluent in Spanish to direct a small sales team (4 sales associates) located in Katy, TX. The Sales Associate Team Lead duties include tending to inquiries and feedback from clients. You should make use of the appropriate channels to defer these, where necessary.
To be successful in this role you should exude confidence and composure when assisting customers. Ultimately, an excellent Spanish written and oral communication skills, strong customer service representative will continuously brainstorm ways to provide a more pleasant and efficient service to customers.
Shift Hours:
  • Monday to Friday: 9:00 AM - 7:00 PM
  • Saturday: 10:00 AM - 3:00 PM

Bilingual Sales Associate Team Lead Requirements:
  • Entering sales orders in the CRM system, collecting payments via credit card, cash, venmo, etc.
  • Strong computer skills, Google Calendar, WhatsApp, social media, Google Chat, strong phone etiquette
  • Addressing queries, complaints, and recommendations furnished by customers
  • Cashiering experience, daily deposit verification, end of day bank deposits
  • Monitoring call and mail histories to ensure that all customers have been assisted
  • Processing exchanges and refunds in ways congruent with our policies.
  • Solid awareness of your skillset and willingness to refer customers for help, as needed
  • Processing returns and exchanges when customers come to the showroom
  • Memorizing prices and features of each promotional offer
  • Professional, courteous, and forbearing
  • Ability to craft professional emails.
  • Active listening skills and attention to detail
  • Strong leadership skills, ability to motivate team members to meet sales quotas
What You’ll Need
  • Minimum of 1 year or more of previous relevant leadership or supervisory experience is required
  • Successful previous experience in call center, retail or fast food experience, exceptional retails sales is a must, strong customer service skills, strong organizational skills, crossed trainable in the front desk retail and warehouse on as needed basis
  • Manages a small team of inside sales representatives to ensure customer satisfaction and high service standards.
  • Passion and enthusiasm for helping people, strong upselling skills
  • Demonstrate the ability to communicate at all levels with customers and co-workers
  • Excellent written and oral communication in Spanish is a must

Perks
  • Direct Hire Opportunity
  • PTO (5 days) after 1 year of service
Pay Rate: $16.50/hour, with commission opportunitiesAbout OpenworkOpenwork is a talent-focused staffing company on a mission to bring ease, accessibility, and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream job, career, or team is a really good place to start. Our mission is helping build careers, companies and communities, one person at a time. Our vision is a fulfilling career for everyone and the right talent for every organization.
Our values are:
  • Passion - We’re people people, fueled by helping others achieve their goals. Together, we can shape a better future for our team, talent, and clients.
  • Empowerment - We all create and seek opportunities to learn and grow. By sharing knowledge and leading with empathy, we have a greater collective capacity for action and impact.
  • Ownership - We all take initiative to improve our company, use good judgment, and look to the long term.
  • People First - We always start with our customers (talent and clients) and actively work to earn their trust and exceed their expectations.
  • Leadership - We are all servant leaders responsible for staying connected to the details, insisting on the highest standards, and developing other leaders.
  • Execution - We start with yes and figure out how with a sense of urgency. We fight for simplicity, rise to the occasion, and never settle when set back.

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