Call center customer service
3 weeks ago
About Us: Summit Subaru of El Cajon is a thriving dealership known for our commitment to customer satisfaction and community involvement. We pride ourselves on our exceptional service, quality vehicles, and a team-oriented environment. We are looking for a dynamic and enthusiastic Sales BDC Representative to join our team and contribute to our continued success.
Job Description: As a Sales BDC Representative at Summit Subaru of El Cajon, you will play a crucial role in our sales department. You will be responsible for managing inbound and outbound sales leads, setting appointments, and ensuring our customers receive the highest level of service. Your goal will be to assist in driving sales and improving customer satisfaction through effective communication and follow-up.
Key Responsibilities:
- Handle inbound and outbound sales calls and emails.
- Respond promptly to customer inquiries and follow up on leads.
- Schedule sales appointments and ensure customers have a seamless experience.
- Maintain and update customer records in the CRM system.
- Work closely with the sales team to provide accurate information to customers.
- Achieve and exceed monthly sales and appointment-setting goals.
- Participate in ongoing training and development programs to enhance product knowledge and sales skills.
- Assist in marketing efforts, including social media and email campaigns.
Qualifications:
- Previous experience in a BDC, sales, or customer service role preferred.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency with CRM software and Microsoft Office Suite.
- High school diploma or equivalent required; college degree preferred.
- Positive attitude and a team player mindset.
- Bilingual (English/Spanish) is a plus.
Benefits:
We offer a competitive compensation package, including:
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off and holidays.
- Certified DailyPay partner.
- Employee Assistance Program.
Join Summit Subaru of El Cajon and help us continue to provide exceptional service and drive our success Summit Subaru of El Cajon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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