Hotel Front Desk Representative
2 weeks ago
- Part-time evenings and weekends
- Utilize effective written and verbal communication skills to interact with other departments
- Assist other employees in various assignments, including operating the courtesy van and assisting with breakfast, laundry, or housekeeping duties
- Respond and follow up with guest needs, special requests, and complaints, as needed
- Process guest invocations of 100% satisfaction guarantee
- Smile, acknowledge, and greet guests at the front desk and other public areas
- Maintain room status inventory
$12.85 hourly
Responsibilities:- Process guest registrations, including the computation and collection of payment
- Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures
- Process guest reservations via telephone using the reservation process
- Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
- Send and receive telephone calls and facsimiles; sort incoming mail and messages
- Assist with upkeep of cleanliness and organization of lobby and front desk area
- Restock the mini-market as needed
- Assist in filing and following up on work order process needs
- Perform minor repairs
- Perform other duties as assigned
- Report and store lost-and-found items in accordance with hotel policy
- High school diploma or equivalent
- Previous experience in the service industry is preferred but not required
- Must have open availability to work any shift assigned on evenings, weekends, and Holidays
- Must be proficient in the use of common Windows-based programs
Five Rivers Management.
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