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Personal Training Manager

3 months ago

Grand Rapids, United States Crunch Fitness - Fit Fusion LLC Full time
Job DescriptionJob DescriptionJob Description Summary:
Overview
The primary objective of the Personal Training Manager is to maximize the number of members who participate in, and as a result retain, our paid Personal Training Services. This will be accomplished by meeting and exceeding both new client acquisition and existing client retention goals. This is a salaried position and requires a minimum of 45 hours per week.

The Personal Training Manager will achieve these objectives by:
  1. Managing and coaching the front-end selling process of the CrunchOne Kickoff.
  2. Managing and coaching the delivery of personal training services
  3. Owning the client journey that a customer takes by engaging with our paid programming.
The Personal Training Manager is responsible for communicating and upholding company standards and leading by example. The Personal Training Manager will ensure that team members consistently execute the basics of punctuality, dress code compliance, friendliness and cleanliness.

Job Duties
Key Accountability New Client Acquisition
Duty Statement Selling directly50% of the time/day
Coaching, role playing, and guiding the individual personal trainer direct reports on how to sell.
Managing schedules and directing resources as informed by the various KPIs

Percent of Time 30%

Key Accountability Minimize & Manage Attrition (draft protection)
Duty Statement Ensure proper execution and communication of the Client Journey, with emphasis on first 90 days using the Client Folder System.
Ensure that all Personal Trainers are delivering high quality programs to their clients backed by a scientific rationale.
Ensure accurate administration of Personal Training Services including, but not limited to, usage of dotFit program and supplements, goal tracking, measurement tracking, program design and tracking, and progress reports

Percent of Time 40%

Key Accountability Staff Development
Duty Statement Hire, train, and manage the performance of a team of qualified Personal Trainers
Conduct meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals.

Percent of Time 20%

Key Accountability Manage and Communicate Key Performance Indicators
Duty Statement Maintain reports and data for clarity into performance of the business.
Communicate takeaways and plans for improvement to General Manager

Percent of Time 10%

Education
  • High School Diploma or GED required
  • Bachelors Degree preferred
  • Current CPR
Certifications (One or more of the following)
  • ACSM Certified Personal Trainer
  • ACE Personal Trainer Certification
  • The Cooper Institute Personal Trainer Certification
  • IFPA Personal Fitness Trainer Certification
  • NASM Certified Personal Trainer, Corrective Exercise Specialist, or Performance Enhancement Specialist
  • NESTA Personal Fitness Trainer Certification
  • NFPT Personal Trainer Certification
  • NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist
Experience
  • 1-2 Years as a Personal Trainer preferred
  • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees
  • Preferred: Consultative sales experience
Physical Requirements
  • Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members and the public
  • Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 pounds