Contact Center Representative
2 months ago
- Flexible schedule
- Opportunity for advancement
- Training & development
At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are Working Hard for the Hardest Working Americans. This is our mission and its a large part of why we work here.
Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. Thats where you come in We are here to ease their stress and provide expert customer service and tax knowledge.
What you'll do here:
- Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Take ownership in assisting, researching, resolving, or escalating customer issues.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customers next best action to take towards service completion.
- 1 - 3 years previous call center experience
- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JHs products and/or services
-
Contact Center Manager
3 weeks ago
Wayne, United States Vanguard Full timeAs a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementing, and maintaining advanced Genesys contact center solutions, incorporating AI to enhance customer interactions and operational efficiency.Responsibilities:1. Leadership and Management:Lead, mentor, and manage a team of engineers, fostering...
-
Contact Center Manager
4 months ago
Wayne, United States Vanguard Full timeAs a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementing, and maintaining advanced Genesys contact center solutions, incorporating AI to enhance customer interactions and operational efficiency. Your role will be pivotal in ensuring the smooth operation of our contact center systems, driving...
-
Wayne, Michigan, United States Jackson Hewitt Full timeJob SummaryWe are seeking a highly skilled and motivated Contact Center Representative to join our team at Jackson Hewitt. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their needs, and resolving any issues they may have.Key ResponsibilitiesInbound/Outbound calls to clients...
-
Contact Center Engineering Manager
1 week ago
Wayne, Pennsylvania, United States Vanguard Full timeJob SummaryVanguard is seeking a highly skilled Contact Center Engineering Manager to lead our team of engineers in designing, implementing, and maintaining advanced Genesys contact center solutions. As a key member of our organization, you will be responsible for fostering a collaborative and high-performance work environment, overseeing daily operations,...
-
Contact Center Engineering Manager
1 week ago
Wayne, Pennsylvania, United States Vanguard Full timeAbout the RoleWe are seeking a highly skilled Contact Center Engineering Manager to lead our team of engineers in designing, implementing, and maintaining advanced Genesys contact center solutions. As a key member of our engineering team, you will be responsible for driving innovation and excellence in contact center technology.Key ResponsibilitiesLeadership...
-
Contact Center Engineering Manager
4 days ago
Wayne, Pennsylvania, United States Vanguard Full timeJob SummaryWe are seeking a highly skilled Contact Center Engineering Manager to lead our team of engineers in designing, implementing, and maintaining advanced Genesys contact center solutions. As a key member of our engineering team, you will be responsible for driving innovation and excellence in contact center technology, ensuring seamless customer...
-
Wayne, United States Jackson Hewitt Full timeBenefits: Flexible schedule Opportunity for advancement Training & development At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical...
-
Wayne, United States Jackson Hewitt Full timeBenefits: Flexible schedule Opportunity for advancement Training & development At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical...
-
Call Center Representative
3 weeks ago
Fort Wayne, United States MidWest America Federal Credit Union Full timeLocation: Non-remote, Onsite, Fort Wayne, IN Contact Center Representative (CCR) Job Summary: For over 80 years, MidWest America Federal Credit Union has been providing financial solutions for personal and business banking. Our mission statement is "We are committed to providing competitive, quality services for our members’ financial success." The Contact...
-
Call Center Representative
3 weeks ago
Fort Wayne, United States MidWest America Federal Credit Union Full timeLocation: Non-remote, Onsite, Fort Wayne, IN Contact Center Representative (CCR) Job Summary: For over 80 years, MidWest America Federal Credit Union has been providing financial solutions for personal and business banking. Our mission statement is "We are committed to providing competitive, quality services for our members financial success." The Contact...
-
Call Center Representative
3 months ago
Fort Wayne, United States MidWest America Federal Credit Union Full timeJob DescriptionJob DescriptionLocation: Non-remote, Onsite, Fort Wayne, INContact Center Representative (CCR) Job Summary:For over 80 years, MidWest America Federal Credit Union has been providing financial solutions for personal and business banking. Our mission statement is "We are committed to providing competitive, quality services for our members’...
-
Wayne, United States Jackson Hewitt Tax Service, Inc. Full timeResponsive recruiter Benefits: Flexible schedule Opportunity for advancement Training & development At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role...
-
Wayne, United States Jackson Hewitt Tax Service, Inc. Full timeResponsive recruiter Benefits: Flexible schedule Opportunity for advancement Training & development At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role...
-
Contact Center Representative
2 weeks ago
Wayne, United States Jackson Hewitt Full timeBenefits: Flexible schedule Opportunity for advancement Training & development At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical...
-
Contact Center Representative
3 weeks ago
Wayne, United States Jackson Hewitt Full timeBenefits: Flexible schedule Opportunity for advancement Training & development At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical...
-
Fort Wayne, Indiana, United States Parkview Regional Medical Center Full timeCardiologist Opportunity at Parkview Regional Medical CenterParkview Regional Medical Center is actively recruiting a full-time Board Eligible/Board Certified Non-invasive Cardiologist to join our advanced cardiovascular team in Fort Wayne, Indiana.Role and ResponsibilitiesPractice a full spectrum of general cardiovascular medicineBalanced variety of...
-
Customer Service Representative
3 weeks ago
Fort Wayne, Indiana, United States MidWest America Federal Credit Union Full timeAbout the RoleMidWest America Federal Credit Union is seeking a highly skilled and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving their issues in a timely and professional manner.Key...
-
Customer Service Representative
3 weeks ago
Fort Wayne, Indiana, United States MidWest America Federal Credit Union Full timeAbout the RoleMidWest America Federal Credit Union is seeking a highly skilled and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving their issues in a timely and professional manner.Key...
-
Fort Wayne, Indiana, United States Parkview Regional Medical Center Full timeNeurologist Opportunities at Parkview Regional Medical CenterParkview Regional Medical Center is actively recruiting Board Eligible/Board Certified Neurologists to join our growing Neurosciences Department in Fort Wayne, Indiana.Role of a NeurologistWe are seeking ideal candidates with an interest in general neurology or sub-specialty interests in...
-
Sales Center Leader
1 month ago
Wayne, United States Bimbo Bakeries USA Full timeSales Center Leaderreq39632 Employment Type: Regular Location: WAYNE,NJ Have you ever enjoyed Arnold, Brownberry or Oroweatbread? A Thomas English muffin or bagel? Or perhaps snacked on a Sara Lee,Entenmann s or Marinela cake or donut? If the answer is yes, then you knowBimbo Bakeries USA!More than 20,000 associates in bakeries, sales centers,offices and on...
