Field Service Technician
4 weeks ago
The ideal candidate will possess the following attributes:
- Technically Sound and Service Minded
- Excellent Oral and Written Communication (interpersonal, phone, and documentation)
- Proficiency with a variety of drive controls, electrical, electronic, and mechanical systems
- Organized diagnostics and troubleshooting acumen
- Friendly, Eager, and Social A great field representative of the company
- Enjoys a fast paced, progressive environment with the ability to multi-task and deal with interruptions
- Eager/Willing to travel spontaneously throughout North America to customer sites
Responsibilities and Duties
Job Description: Working under general and remote supervision
- Commission new equipment at customer site to optimal performance
- Diagnose and troubleshoot machine and process issues remotely
- Provide field service, diagnostic and repair of equipment on customer's site
- Provide technical and process phone support for customers
- Coordinate parts orders, software support, and other key support needs
- Train customers on site in general maintenance and operation practices
- Road Warrior with the love of travel (up to 70% weekday travel in peak times)
- Accurately and Completely Report and Document all actions
Objectives and Accountabilities:
- 100% new customer satisfaction through complete machine commissioning and interactive customer training
- 100% continued customer satisfaction through accurate diagnostics and precise repair
- 100% customer compliance through thorough pre-visit verification, on-site checklist, post visit documentation and follow-up.
- 100% company compliance through dependability and commitment to company processes and procedures.
Qualifications and Skills
Qualifications:
- Experience to read and understand electrical schematics, pneumatic diagrams and mechanical assembly drawings
- Experience diagnosing control systems, drive systems, PLC systems, and PC systems
- Experience in mechanical system replacement and precision alignment
- Optical Process knowledge (Ophthalmic Industry) experience a definite plus.
- Only candidates with clearly demonstrated credentials should apply.
Benefits
Benefits and Rewards:
Base (Hourly) + Travel Per-Diem - Based on relevant experience
Annual Performance Evaluation
Vacation and Holiday Pay
Health and Dental Insurance
401K with company match
Job Type: Full-time
Required experience:
- electrical/mechanical troubleshooting: 1 year
Required education:
- Associate
Job Location:
- Frisco, TX 75033
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