Field Service Technician

4 weeks ago


Frisco, United States Acess Global Full time
Job DescriptionJob Description

The ideal candidate will possess the following attributes:

  • Technically Sound and Service Minded
  • Excellent Oral and Written Communication (interpersonal, phone, and documentation)
  • Proficiency with a variety of drive controls, electrical, electronic, and mechanical systems
  • Organized diagnostics and troubleshooting acumen
  • Friendly, Eager, and Social A great field representative of the company
  • Enjoys a fast paced, progressive environment with the ability to multi-task and deal with interruptions
  • Eager/Willing to travel spontaneously throughout North America to customer sites

Responsibilities and Duties

Job Description: Working under general and remote supervision

  • Commission new equipment at customer site to optimal performance
  • Diagnose and troubleshoot machine and process issues remotely
  • Provide field service, diagnostic and repair of equipment on customer's site
  • Provide technical and process phone support for customers
  • Coordinate parts orders, software support, and other key support needs
  • Train customers on site in general maintenance and operation practices
  • Road Warrior with the love of travel (up to 70% weekday travel in peak times)
  • Accurately and Completely Report and Document all actions

Objectives and Accountabilities:

  • 100% new customer satisfaction through complete machine commissioning and interactive customer training
  • 100% continued customer satisfaction through accurate diagnostics and precise repair
  • 100% customer compliance through thorough pre-visit verification, on-site checklist, post visit documentation and follow-up.
  • 100% company compliance through dependability and commitment to company processes and procedures.

Qualifications and Skills

Qualifications:

  • Experience to read and understand electrical schematics, pneumatic diagrams and mechanical assembly drawings
  • Experience diagnosing control systems, drive systems, PLC systems, and PC systems
  • Experience in mechanical system replacement and precision alignment
  • Optical Process knowledge (Ophthalmic Industry) experience a definite plus.
  • Only candidates with clearly demonstrated credentials should apply.

Benefits

Benefits and Rewards:

Base (Hourly) + Travel Per-Diem - Based on relevant experience

Annual Performance Evaluation

Vacation and Holiday Pay

Health and Dental Insurance

401K with company match

Job Type: Full-time

Required experience:

  • electrical/mechanical troubleshooting: 1 year

Required education:

  • Associate

Job Location:

  • Frisco, TX 75033


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