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Family Support Specialist
3 months ago
This role is classified non-exempt full-time employee as those terms are defined in the
Center’s Employee Handbook and is eligible for employee benefits as defined for this classification.
Reports to: HOPES Program Manager
Summary
The HOPES Family Support Specialist is responsible for creating and maintaining relationships with
families, social service agencies, stakeholders, and the general community. This individual will conduct
systems-building and family engagement/education activities for families. The scope of work is subject
to change as needed to ensure the project’s success and to meet funders’ requirements. Likewise,
complementary changes may be made to projects or individual goals and employee expectations based on
agency/management strategic goals. All Center for Children team members are expected to be collegial
and collaborative, mutually supportive, and focused on excellent services to clients, fidelity to program
models, and ethical provision of services.
Primary Duties and Responsibilities
1. Create and maintain relationships with families, social service agencies, stakeholders, and the general
community.
2. Become Parent Café Hosts through Be Strong Families to implement the Parent Café model in the
community.
3. Recruit for and lead Parent Cafés and Provider Cafés workshops.
4. Provide technical assistance to individuals and organizations implementing the model within our
community.
5. Recruit and support local parents to become volunteers and active leaders through the Family
Advisory Council (the local name for our Parent Advisory Council).
6. Participate in Help Me Grow and the Strong Families Workgroup/Coalition to Prevent Child Abuse to
provide information on Parent Cafés and Help Me Grow initiatives.
7. Promote Help Me Grow components, Family Advisory Council, and Parent Café
8. Participate in ongoing ECSB program planning, monitoring, and evaluation activities.
9. Conduct outreach activities to engage and recruit families and community partners. Outreach
activities can include health fairs, presentations, meetings, marketing campaigns, etc.
10. Develop and sustain positive relationships with a range of people, including residents, community
leaders, local groups and organizations, and local authorities.
11. Work as part of a team to support and sustain community-led action around issues related to child
abuse and maltreatment prevention. (We are a prevention program)
12. Educate community members and stakeholders about El Paso Center for Children’s services through
flyers, posters, social media, and networking with residents, local groups and organizations.
13. Work as part of a team to organize and hold events that draw in and involve local residents and
partners.
14. Support face-to-face, online, and print communication and marketing activities.
15. Work in different environments (both office-based and on the ground), at times best suited to the
community (including some evenings and weekends)
16. Participate in ongoing program planning, monitoring, and evaluation activities.
17. Perform other assignments as determined by the Program Manager or designated personnel.
18. Participate in the Performance and Quality Improvement processes ensuring services are being
delivered with fidelity to model and contractual/licensing obligations.
Skills
• Must become an expert in the funder’s RFP, the grant application, and the expectations of this
role as initially designed to provide Parent Cafes, Provider Cafes, and other required services.
• Outstanding interpersonal skills and the ability to relate well to diverse individuals at all
organizational levels.
• A commitment to excel in developing innovative and creative solutions to meet grant goals.
• A strong results orientation, openness to new ideas, and a proven ability to deliver a consistently
high quality of service to external and internal work partners.
• Perform a broad range of assignments with efficiency and accuracy.
• Must understand and be willing to be flexible in adapting to changing conditions within the grant
and support, build, and foster teamwork and collaboration during times of change.
• Must exhibit active listening skills for clients and be non-judgment of clients’ situations.
• Exceptional organizational skills required for projects with diverse participating entities and
stakeholders.
• Excellent written and verbal communication skills.
Qualifications
• Bachelor’s degree in social services or related field; and at least one year of relevant program
experience is preferred. Experience for education may be substituted on a year-for-year basis if
the person holding the family support specialist position does not have a bachelor’s degree.
• Ability to read, write, and speak English and Spanish (preferred).
• Computer skills, including proficiency in using the Microsoft Office Suite of business
applications: Word, Excel, and PowerPoint.
• Good time management, organizational, and interpersonal skills, and ability to communicate
effectively with individuals from all walks of life.
• Must have driver’s license, vehicle in safe operating condition, and maintain proof of current
insurance at Texas minimum standards.
• Must be able and willing to travel for trainings/meetings/conferences.
• Must be able to walk, sit, stand, and lift and carry at least 25 pounds.
Personal & Professional Conduct
• The first responsibility of all El Paso Center for Children employees is to ensure the safety, welfare,
and dignity of the youth and families the Center serves and to serve as positive role models for them.
All employees must exemplify the highest standards of professional and ethical conduct and abide by
the Code of Conduct set forth in the Center’s Personnel Policies.
Flexibility
• Every program at the Center is community and client-centric. Working with diverse partners to meet
the needs of families in our community demands flexibility. The scope of work is subject to change
based on the team’s performance and the funder’s expectations and on agency/management strategic
goals. The flexibility needed in this role includes scheduling meetings/events/activities, scheduling
supervision sessions with staff, training, staff meetings, and out-of-town travel for training and/or
grant requirements.
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