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Receptionist

3 months ago

Cranston, United States Comprehensive Community Action Full time
Job DescriptionJob DescriptionDescription:

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.


JOB SUMMARY:

The Receptionist for our Behavioral Health department will be responsible for checking in clients and patients as the first point of contact at the front desk in Behavioral Health at CCAP. The receptionist will maintain high levels of confidentiality and attention to detail in CCAP’s Electronic Health Record (NextGen) to include vitals, lab results, patient communications, and screening tools. The receptionist will manage collection of urine samples and send orders via the electronic interface. The receptionist will be responsible for scheduling appointments with department providers and adjusting schedules as necessary. The receptionist will ensure current demographic information is collected from clients and patients. The receptionist will answer agency phones in a kind and respectful manner and make referrals to internal services as well as external resources when needed. The receptionist will also check each day’s insurance eligibility and confirm next day appointments.

WORK SCHEDULE DEMANDS:

  • This is a full-time position.
  • Part time when specified by the Director.
  • Must be able to work evenings.
  • Occasional unscheduled overtime may be required in the event of vacation time or short staffing.
  • May be required to work at any CCAP location.

KEY RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Receive and process patients
  • Obtain and record patient data in HER (Vitals, Social Hx’s, PHQ’s, Lab results)
  • Operate and maintain clinical equipment
  • Prepare patients for examinations and tests
  • Properly dispose of medical waste and sharps
  • Register and update patient information
  • Schedule/cancel appointments
  • Confirm insurance eligibility
  • Confirm next day appointments
  • Properly document in EMR Chart
  • Clean and stock rooms
  • Assist providers in rooms as needed
  • Alert appropriate person of supplies needed
  • Answer phones in courteous manner
  • Take accurate legible phone messages/medication requests
  • Secure department and end of shift if last to leave, unplug equipment, lock medication cabinets, and shut off lights.
  • Computer literate
  • Paperwork as needed
  • Fill out lab and state transmittals
  • Other duties as needed
Requirements:

REQUIRED QUALIFICATIONS:

  • High school diploma, GED
  • Medical Assistant Certification, preferred
  • Triage skills
  • Provide/maintain all required immunizations and/or vaccinations
  • Organizational skills
  • Excellent communication skills for all levels of client, provider, and colleague interaction.
  • Professional telephone manner
  • Current CPR (BLS) certifications or be willing to complete.
  • Bilingual/Bicultural Spanish a plus

CONFIDENTIALITY OF INFORMATION:

Full access to client’s medical record and some access to financial/statistical material. Maintains client confidentiality at all levels of interaction in accordance with State and Federal Laws and CCAP Policies and Procedures.



PHYSICAL EFFORT / ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate physical activity: walking, standing, sitting, bending, stooping, and occasional lifting. Frequent use of phone, writing, typing, doing vital signs, and verbal communication. Need to be able to sterilize instruments appropriately, clean waiting room and exam rooms as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Significant exposure to blood born pathogens, respiratory disease, other infectious diseases, and other biohazards material requiring universal standard precautions for medical practitioners. Lifting to 20 lbs.


CCAP is an Equal Employment Opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, status as a protected veteran or any other protected characteristics as established by applicable federal, state, or local laws. This applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotions, terminations, layoff, recall, transfer, leaves of absence, compensation, and training.



OUR BENEFITS

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, Employee Assistance Program, generous vacation, sick and personal days, and 12 paid holidays for all full-time and some benefits are included for part-time employees.