Technical Services Specialist

2 weeks ago

Paoli, United States Universal Atlantic Systems LLC (UAS) Full time
Job DescriptionJob Description

About the Role:

As a Technical Services Specialist, you will play a crucial role in providing support, documentation, training, and contributing to the development and integration of all UAS technology. Your expertise will be vital in ensuring the smooth functioning and optimization of UAS products and services.

Status: Full-Time, Exempt

What you'll be doing:

  • Provide escalated support for UAS products, including video, alarm, video verified, access control and fire alarm products and services.
  • Ability to assist with trouble shooting for internal departments as well as calls from technicians
  • Ability to support and transition large Installation/Service roll outs and projects.
  • Maintain project tracking documentation and spreadsheets for project rollouts and product implementation.
  • Be the subject matter expert in analog/IP video, intrusion, video verified, access control or other products as required.
  • Train internal departments on products and systems as required.
  • Create, update, and maintain technical instructions/manuals to be used by internal departments and field technicians.
  • All other duties as assigned.

What you'll bring:

  • Bachelor’s degree or Technical School degree
  • Five years of technical experience with at least two years of video experience or equivalent experience
  • Must have a working knowledge of Wired and Wireless Video Verification as well as Microsoft applications or desire and ability to learn
  • Working knowledge of PC’s and Windows software
  • Bilingual a Plus

Work Requirements:

  • Position could be required for site visits to assist in the field as needed.
  • Position requires after hour on call technical support to assist National technicians.
  • Overnight and/or multiple day travel may be required at times.

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