CCTV Support Technician

4 weeks ago

Paoli, United States Universal Atlantic Systems LLC (UAS) Full time
Job DescriptionJob Description

Overview:

The Support Technician is responsible to provide technical support to customers and technicians for all facets of IP/Video equipment.

Status: Full-Time, Non-exempt

Duties and Responsibilities:

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Provide on-call support for UAS customers as assigned
  • Responsible to complete paperwork, data entry, and unit configuration associated with video equipment installations and service calls in an accurate and timely manner
  • Ability to complete non-help desk/support projects as needed
  • All other duties as assigned

Education and Experience:

  • Associates Degree
  • Three years of technical support work experience or equivalent experience

Work Requirements:

This position will be required to work in a variety of environments including some that have special rules and procedures that must be followed at all times. May be required to be on-call after normal working hours and on weekends and holidays. Ability to lift 75 lbs. Must possess a valid driver’s license and have basic computer skills.

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