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Chief Clinical Officer

3 months ago

Newark, United States BHP of Central Ohio Full time
Job DescriptionJob Description

DISTINGUISHING JOB CHARACTERISTICS

Oversees Clinical Department operations and staff and maintains responsibility for day-to-day program development, implementation, review and improvement. Collaborates with community partners to coordinate treatment services, prevent duplication of efforts and educate stakeholders regarding services. Supports and implements decisions made by executive leadership. Serves as a member of the Executive Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Employees are expected to perform essential duties to performance standards. As needed, reasonable accommodations will be made for otherwise qualified employees with disabilities that are covered by the Americans with Disabilities Act (ADA), in so far as the accommodation does not create an undue hardship on Behavioral Healthcare Partners of Central Ohio, Inc. (BHP).

  • Provides supervision and guidance to various department supervisors. Delegates and assigns tasks, duties and responsibilities, and provides direction and instruction. Ensures that employees know performance and conduct expectations, and holds employees accountable for meeting position specific and organizational goals including client service goals, time to documentation requirement, resolution of failed activities, service limit adherence, completion of quality, accurate and complete clinical records for each client, and other specified position or organizational goals.
  • Enforces policy, procedure and protocol. Ensures that employees have the resources to perform their job effectively and proficiently. Supports and guides employees through change.
  • Encourages and helps with professional and career development of employees. Conducts performance reviews on a regular basis to monitor, evaluate, discuss and guide progress. Monitors performance to ensure work is being done in accordance with standards, and that Key Performance Indicators (KPI’s) are being met. Conducts and documents supervision sessions (group and individual). Supports and guides employees to becoming self-directed.
  • Seeks feedback and suggestions, and communicates clearly what is happening in the department and organization.
  • Manages, participates in, and leads meetings. Sets and monitors department priorities and organizes and monitors projects. Develops goals and plans for employees for achieving mission/vision of the organization. Plans strategies to meet the goals of the department and organization.
  • Assists in the management of the department’s budget.
  • Approves time off requests, interviews candidates and makes hiring recommendations, makes disciplinary recommendations, and participates in other personnel actions. Coordinates activities in conjunction with the CQI Specialist related to performance improvement process.
  • Maintains responsibility for assessing programs supervised, and making recommendations to redesign or revise programs to best meet client and/or community needs. Ensures that department remains in compliance with required certifying and funding entity requirements, and that clients are served professionally, and in accordance with generally accepted treatment principles and standards.
  • Provides and documents individual and group supervision according to the CQI Supervision Plan.
  • Ensures there is no disruption in service for programs supervised in the event of staff absence.
  • Maintains regular and ongoing contact with community partners to foster and maintain positive working relationships. Attends various community meetings and activities as representative of BHP, and volunteers with community organizations and causes to spread organization good will.
  • Ensures community stakeholders are treated professionally and responded to in a timely manner.
  • Keeps abreast of community resources and keeps staff informed regarding referral opportunities.
  • Maintains contact/or ensures that staff maintain contact with other community professionals regarding client’s progress, treatment recommendations and ongoing planning.
  • Completes a variety of reports for Administration as needed.
  • Maintains confidentiality of HIPAA and other confidential and sensitive information.
  • Maintains the highest level of integrity and professionalism in all aspects of job performance.
  • Keeps abreast of current trends and “best practices” in the field. Attends and participates in required trainings on topics relevant to the job and to behavioral healthcare.
  • Performs job responsibilities and maintains all records in accordance with BHP’s policy, procedure and protocol, and as appropriate to the job, all regulatory authorities’ accreditation/licensure/ certification standards, and all applicable laws and regulations.
  • Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.

OTHER DUTIES AND RESPONSIBILITIES

  • Participates in organizational marketing activities as needed.
  • Represents BHP at state, local and/or regional meetings as requested.
  • Performs other duties as assigned.

position is responsible for achieving each of the following key performance indicators (KPI’s) to the specified standard. The employee is likewise accountable for consistently meeting or exceeding all of this job’s essential duties to performance standards as are evaluated throughout the course of employment, and which are rated during the performance evaluation period.

  1. 80% of the staff in departments supervised meets their annual client service goal.
  2. MHR established performance targets for time from call to 1st contact and 1st contact to treatment appointments are met.
  3. No failed activities beyond 30 days for department supervised.
  4. 100% of findings from monthly record review corrected within 14 days.
  5. Operational and clinical programming of the programs supervised is delivered in accordance with organization and regulatory requirements.
  6. Recognizes and praises (specific and detailed) employees for doing good work at least every seven days.

SCOPE OF SUPERVISION

Clinical Directors for Licking & Knox; Crisis Services Director; Residential Services Director

EQUIPMENT OPERATED

Computer, telephone, cell phone, copier, fax, and other general office equipment; personal vehicle.

CONTACTS WITH OTHERS

Clients, staff, applicants, volunteers, community professionals, general public, business executives, family members and other internal and external job contacts.

CONFIDENTIAL INFORMATION AND DATA

Client records, drug test results, and financial information; personnel issues; information contained in employee personnel files; and other confidential or sensitive information.

WORKING CONDITIONS

Good office and community working conditions. Exposure to medium to high risk conditions when working in residential facilities. Possible exposure to inclement weather and traffic conditions when traveling to and from worksites. Ability to telework during emergency health related or inclement weather situations, or as required by management.

USUAL PHYSICAL DEMANDS

The following demands are typically used and exhibited by employees when performing this job’s essential duties and responsibilities. They are not, and should not be construed to be qualification standards. Rather, they are illustrated to help BHP and otherwise qualified employee or job applicant with an ADA disability identify essential job duties that need to be reasonably accommodated, and the type of appropriate reasonable accommodation which may be available which does not create an undue hardship on the employer.

The employee frequently converses verbally with others in person and by telephone. The employee regularly exhibits digital dexterity and eye-hand coordination when performing general typing, word processing, paperwork and other similar tasks. The employee regularly sits for extended periods of time, and frequently walks through various types of environment. Vision demands include close, relatively detailed vision when using a computer screen, and performing other tasks. The employee frequently sits in a vehicle for periods of time while driving to and from various locations.

REQUIRED KNOWLEDGE, SKILLS AND ABILIITIES

Knowledge of: leadership, management and clinical supervisory principles and practices; substance abuse and mental health recovery principles and practice; community and social service resources; counseling theory, principles and ethics; human development; communication dynamics; HIPAA and other confidentiality requirements.

Ability to: apply management and supervisory principles to practical work situations; establish rapport with clients; work with diverse populations; offer consultation regarding crisis situations appropriately and professionally; be self-directed; develop and maintain effective working relationships with coworkers and other job contacts; demonstrate respect and sensitivity for cultural and personal differences; contribute toward building a positive and productive team working environment; maintain confidentiality of confidential and sensitive information; consistently exhibit job competency, ethical conduct, integrity and trustworthiness; embrace and effectively adapt to organizational change; exhibit behavior and conduct consistent with BHP values and policies.

Skill in: providing professional clinical counseling; listening; problem solving; crisis intervention; networking and collaborating; operation of computer and other job equipment; application of job software.

QUALIFICATIONS

Applicable laws or regulations require that employees assigned to some jobs attain a specific level of education, experience, or training, and license or certification. For other jobs, a combination of various levels and types of education, experience, training, and license or certification may qualify a person to perform essential duties of this position. Qualifications specified for this position are:

Education, Experience and Training

Attainment of education and experience levels required to earn required licensures; possession of required licensures and 5 years clinical experience, including management of others.

Licenses or Certifications

SUD licensure and/or Independent Social Worker/Counselor licensure. Licensure in Chemical Dependency or LISW-S or LPCC. State motor vehicle operator’s license.

Additional Qualifications

Upon conditional hire, and as a condition of employment, each employee is required to submit to and pass a drug test, criminal background check, and may be required to submit to driving record check, personal vehicle inspection, and be insurable under BHP’s driving insurance provider guidelines depending on job assigned job duties.

Ability to document personal identity and employment eligibility within three days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act (I-9) requirements.