Customer Service Rep
4 weeks ago
Responsibilities
- Answering customer phone calls, chats, and texts regarding issues with their service or accounts, or general questions about their service. This includes technical questions about Wi-Fi and internet connected devices, Billing questions, and general questions about internet service.
- Creating and managing tickets to assist customers through our ticketing system.
- Managing and answer requests and questions from other departments regarding customer service.
- Assisting future customers with navigating our order system and proving them information about our service and our company.
- Answering phone calls, chats, and texts from non-customers regarding complaints, concerns, or issues with Wire 3 construction and installations.
Requirements
- At least two years of technology focused customer service experience.
- Must understand Wi-Fi RF and signal propagation.
- Must understand IP networking fundamentals like DHCP, NAT, and ARP.
- The ability to multitask and effectively assist multiple customers professionally and in a timely manner.
- Experience in some form of customer service/ help desk software a plus.
- Proficient in using a computer (PC and Mac) to complete tasks and assist customers in doing the same.
- Excellent verbal and written communication skills.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Must be able to type 50 to 70 words per minute (a test will be administered on interview day)
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
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